Nicholas Singleton

Summary

A highly motivated professional with 15+ years of experience in Information Technology and Telecom.

Specialized in hardware / software support, implementations and business / system analysis, with significant experience in implementing and upgrading MetaSolv and Granite software applications. Proficient in developing training materials and delivering user and system administration training. Adept at supporting advanced technology solutions; performing system acceptance /regression testing; and streamlining processes to optimize system usage.

Work History

Work History
Oct 2006 - Jun 2009

Business Support Consultant

EMC Corporation

Provide Granite Xng software subject matter expertise for proper modeling of Network Equipment templates for all US regions for a nationwide cable communications client. Perform data integrity analysis and clean up of network equipment to properly match template library using available tools and scripts. Perform equipment audits for markets implementing Granite and migrate the data into Granite. Perform circuit modeling for legacy and new customers and implement / migrate the data into Granite. Configure and run data migration tools to migrate legacy data from MetaSolv to Granite. Create and run scripts to verify data integrity. SME Supporting the QA team responsible for testing data migration results prior to UAT release. Use of Quality Center for defect tracking and resolution.

May 2001 - Dec 2006

Consultant / Vice President

GBH Consulting Inc

Meet with cable and telecommunications clients to discuss business objectives and practices. Provide technical and operational solutions for best utilization of software solution. Incorporate software solution into company business practices. Implement software, including migrating company legacy data. Ensure database integrity while customizing software to meet company needs. Provide solutions and alternative methods of incorporating business practices into software solution. Run payroll and manage expense tracking for GBH Consulting Inc using Quickbooks Pro software. Tested software and submitted bug fix items to MetaSolv for code fix.

Aug 2005 - May 2006

Business Support Consultant

BusinessEdge Solutions Inc

Provide MetaSolv Solution subject matter expertise experience for the deployment of new code that was to be 7.0 version (based on enhancements to version 6.x) of MetaSolv Solution for nationwide wireless provider. Author Method of Procedure documents for client employees using this new version of MetaSolv Solution in the areas of Network Equipment Installations/Decoms, Circuit Ordering. Author User Acceptance Test scripts for use by client employees to validate new version of MetaSolv Solution in areas of Network Equipment Installations/Decoms Circuit Ordering. Perform software testing for new release and code drops prior to implementation into production. Submit bug defect items to MetaSolv for code fix. Use of TestDirector 7.6 for tracking defects and testing of software.

Dec 2003 - Aug 2005

Application Support Analyst

Cablevision Systems Corporation

Provide MetaSolv subject matter expertise experience for the production and development teams in areas of Network Equipment, Network Templates, Telephone Number Inventory, Product Catalog, and Provisioning Plans. Provide training and best practice use of MetaSolv Software version 5.2 to company employees. Authored training documentation for use by employees using MetaSolv Solution. Performed software testing for releases prior to implementation into production. Submitted bug fix items to MetaSolv for code fix. Provide support for Business Objects end user issues. Wrote ad-hoc reports in Business Objects for end users. Provide support for the media traffic software applications Novar, MediaExec, Strata View32, Eclipse3.0 and Eclipse 3.2. Monitor and maintain SQL databases with Enterprise Manager. Run queries and updates through SQL Query Analyzer.

Nov 2002 - Nov 2003

Systems Support Engineer

Harris Corporation

Provided MetaSolv subject matter expertise experience for the FAA Telecommunications Infrastructure project. Provided training to company employees on the use of MetaSolv Software version 5.2. Implementation of MetaSolv Solution version 5.2 for the use on the project including the areas of Network Equipment, Network Templates, Provisioning Plans, Infrastructure. Authored numerous specification documents for use on the project. Authored training documentation for use on the project. Tested software and submitted bug fix items to MetaSolv for code fix.

Dec 2000 - May 2001

OSS Configuration Analyst

Maxcess Inc

Trained company employees on use of MetaSolv’s software solution. Discussed business objectives and practices with company executives and management for best solutions on software use. Provided technical and operational solutions for best utilization of the MetaSolv software. Resolved TBS and Oracle database problems. Performed Software and Database upgrades. Ensured database integrity while customizing TBS to meet company needs. Assisted in the development of company training materials that pertain to MetaSolv software. Provided upkeep of Infrastructure, Product Catalog, Work Management, Security, Network Equipment and the other areas of the software solution. Tested software and submitted bug fix items to MetaSolv for code fix.

Jan 2000 - Nov 2000

Business Consultant

MetaSolv Software

Trained telecommunications clients and consultants on use of software in formal training classes. Met with clients to discuss business objectives and practices. Provided technical and operational solutions to clients utilizing MetaSolv’s software. Incorporated software into client’s daily business practices. Implemented software at multiple client sites including migrating client’s legacy data. Resolved TBS database problems. Performed Software and Database upgrades. Ensured database integrity while customizing software to meet client’s needs. Developed courseware and customer job aids used for MetaSolv's formal training program. Provided subject matter expertise for MetaSolv’s TBS Trouble Management sub module. Worked as a Dedicated Support Engineer for a single MetaSolv customer to help resolve their software problems. Worked with development team to schedule code fixes for the customer. Tested software and submitted customer bug fix items for code fix.

Mar 1995 - Jan 2000

Technical Support Engineer III

Lucent Technologies / Octel

Installation, maintenance, and support for Octel Sierra and IMA-CA carrier class voice messaging systems. Performed conversions from Octel Sierra to IMA-CA messaging platform. Performed Sierra and IMA-CA Mailbox Moves. Installation, maintenance, and support for over 400 Octel 100/200/300/250/350 business class voice messaging systems. Responsible for remote software troubleshooting and testing on all Octel systems. Researched telephony requirements needed for proper integration with all Octel systems. Used Switch/PBX/Voicemail problem solving skills. Installed new hardware and software on all models of Octel voice messaging systems. Performed customer care and technical support on site visits. Responsible for second level escalation and support. Responsible for customer trouble ticket resolution and escalations. Trained new hires on supported product lines. Team Lead for group supporting major accounts.

Sep 1987 - Mar 1995

United States Air Force

United States Air Force experience and training available upon request.

Top Secret/SCI

United States Air Force