Education

Education
2008 - 2012

Bachelor of Applied Business

Georgian College

Achieved Deans List honor in every semester and graduated with distinction.

Summary

  • A mature and professional employee who can be an excellent representative for your company
  • Upper-Intermediate Mandarin speaking and listening
  • Social Media Marketing experience
  • Excellent communication skills developed through several years of teaching children and training adults for a wide range of positions
  • Solid computer systems background from micro controllers to Microsoft Office Suite
  • Excellent knowledge of technology trends
  • Welcome the challenge of accepting leadership roles
  • Eager to be a part of an active learning environment

Awards/Accomplishments

Barrie Country Club Golf Management Scholarship

Fall 2010

Awarded $1000 based on academic and internship performance.

The Last Class Employee of the Month

September 2010

Recognized for outstanding customer service, commitment to company values and hard work

The Fairmont Jasper Park Lodge Memory Maker of the Month for July

July 2010

Recognized for outstanding performance and customer service

Georgian College Entrance Scholarship

Fall 2008

Awarded $1000 to help with education costs.

Brockville Highland Golf Club Men's Champion

Summer 2008

Winner of the Brockville Highland Golf Club's Men's Club Championship Tournament

Joy Foreign Teacher of the Year

Spring 2006

Recognized for outstanding job performance

Computer Networks Engineering Technician Program Valedictorian

Spring 2002

Voted Valedictorian by peers

Relevant Skills and Experience

Interpersonal Skills

  • Showed patience in dealing with cross-cultural issues and second language confusion
  • Displayed sound decision-making and the ability to resolve conflicts sensitively and respectfully
  • Showed accountability, flexibility and professionalism while working with colleagues and customers
  • Created and maintained excellent relationships with co-workers and all levels of management
  • Handled customer complaints with professionalism and courtesy
  • Provided a level of service beyond customer expectations
  • Related to customers during situations of high stress and frustration to ensure they stayed calm

Technology Experience

  • Excellent knowledge of Office Suite Software - Microsoft and Open Office
  • Expeience Marketing through Social Media Technologies - Facebook, Twitter, LinkedIn, etc.
  • Use of mobile apps to enhance productivity and enhance communication among teams
  • Experience with multiple operating systems including Windows, Mac, and Linux

Teaching and Training

  • Taught children English in an active and fun classroom environment
  • Trained teachers to provide informative and entertaining classes
  • Provided technical support for business customers with computer hardware and software problems
  • Mentored technical support agents to help improve their technical and customer service skills

Work History

Work History
Sep 2008 - Apr 2012

Server/Bartender/Manager

The Last Class
Oct 2009 - Sep 2011

Lab Manager

Georgian College Golf Lab
Apr 2011 - Aug 2011

Clubhouse Intern

The Country Club at Brookline