Career Summary 

Nick is a proven professional services leader based in London with experience drawn from traditional management consulting (Deloitte), a successful tech start-up (Yammer) and a global technology firm (Microsoft).

Nick currently leads a team of eight Office 365 Customer Success Managers across EMEA who advise Microsoft's largest accounts in their adoption of the Office productivity suite (Yammer, Skype for Business, OneDrive SharePoint Online).

In the 2014 fiscal year Nick was placed on the High Potential leadership development course (HIPO) and is currently undertaking his Microsoft sponsored INSEAD Business Strategy and Financial Acumen course. At Deloitte, he was the fastest person to reach Manager level across his graduate intake within technology. 

Passionate about people, building high performing teams,  and making things as simple as possible. Nick has worked across all major industries and in both pre and post sales. 

Employment History

Work History
Jul 2013 - Present

Director of Office 365 Customer Success - Middle East, Africa, Central and Eastern Europe & Germany 

Microsoft

Leading a team of eight Customer Success Managers across high growth markets in EMEA, with team members based in London, Moscow, Dubai, South Africa & Istanbul. Responsible for driving Microsoft's customer base in the regions to achieve high adoption and maximum business value from their Office 365 investments. A focus on supporting strategic sales in the regions, developing thought leadership and enabling capability within local Microsoft teams and Partners. 

May 2011 - Jun 2013

Principal - Customer Success EMEA

Yammer 

One of the original Yammer EMEA Team (#5). Supporting marquee customers across EMEA in the sales and adoption of the enterprise social networking tool. In addition to customer success and pre-sales work, focused heavily on marketing  and supporting  the Tech City Initiative: Presenting at industry events, media and press activities, hiring staff in supporting Yammer EMEA from 5 to 140 staff in 18 months. 

May 2005 - May 2011

Consulting Manager (including analyst, consultant and snr. consultant roles) 

Deloitte Consulting 

Working in the Technology Integration division of Consulting, focusing on Enterprise Content Management technologies. Working across Public and Private sectors, leading and managing key customer projects end-to-end for pre-sales, scoping, and successful implementation across key technologies (MSFT SharePoint, OpenText, Autonomy, CACI) 

Education

Education
2001 - 2004

BA HIstory and Politics (2:1) 

The University of Warwick