Summary

An abstract thinker with a proven ability to apply risk management techniques, cohesive teamwork ideas, and advanced business proficiency to everyday operations. Proactively suggests innovative ideas to improve efficiency, production, and business systems.

Work History

Work History
2008 - Present

Personal Lines Account Underwriter

COUNTRY Financial

Independently underwrote new business, changes and account reviews for the assigned Personal Lines Business(Auto, Home, & Umbrella) using guidelines in recommending underwriting action. Maintained high production consistency of over 100%. Implemented department approach to production consistency in 2010 for the Southern Region Office. Operational Excellence Committee member.  Communicated and designed a Monthly Underwriting Newsletter. 

2007 - 2008

Customer Contact Center Representative

COUNTRY Financial

Assisted clients with general policy changes, quotes, and requests. Provided verification of policy statuses to third parties. Successful promotion to advanced level in six months. Consistent accuracy scores of 85-95%. Regularly rewarded for top performance.

2006 - 2007

Travel Center Specialist

TSYS (Synovous Group)

Provided support for travel reward redemption's on behalf of several affinity based reward programs. Consistent quality assurance ratings. Swiftly promoted to VIP travel team. Completed requirements to earn IATA Travel Agent designation.

2004 - 2006

Outside Sales Representative

Rocky Brands formerly Lehigh

Outside sales representative servicing several manufacturers throughout Georgia. Implemented a successful plan for target marketing and increased sales. Assisted in development of new accounts. Consistently achieved monthly sales goals. ACCURATE INVENTORY AND CALCULATING SERVICES (AICS)-TUCKER, GA

Education

Education
2015

Change Management Certification

Prosci-ADKAR Methodolgy
2013

Six Sigma Yellow Belt Certification

COUNTRY Financial Internal Training
2008

Masters of Business Administration

University of Phoenix

Masters of Business Administration

2003

Bachelors of Science in Telecommunications and Network Management

DeVry University

Skills

Skills

High Value Home and Liability Underwriter

Large dwellings over $1 million and Liability over $5 million

Inland Marine, Watercraft, and Special Interest Underwriting

Antique vehicle and high value watercraft specialist

Process Analysis and Improvement

Idea generation through brainstorming and Six Sigma Methodologies

Microsoft Office Applications

Microsoft Publisher for corporate communications