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Nick Foard

Agile Coach/Scrum Master/Business Analyst/Transformation Agent


I have 20 years proven track record of delivering business and technology solutions in iterative, entrepreneurial way as a business analyst, agile coach, product owner & trainer. Formally trained Business Analyst, Certified Scrum Master & Product Owner with applied experience. Practical exposure to solution development methods and frameworks such as Scrum, DevOps, Lean, Kanban, CX, UX, XP, UML, SysML, RUP, ArchiMate, BPMN 2.0, visual modelling, BABOK, requirements and business rule definition/management.

Roles have included Agile Coach, Scrum Master, Product Owner and Agile Business Analyst as well as more traditional project management, lead business analyst, training course production and training delivery. I do what I teach and teach what I do at expert level.

The domains I have worked in range from:

- Banking, insurance, Mobile & utilities
- City Council, energy production, E-commerce, tertiary institutions
- Digital broadcasting, infrastructure & engineering, animal health

My specialities and strengths are: Veteran level Agile experience, practical and experienced Agile transformations, Agile coaching and delivering effective technical training. Product Ownership, shaping and testing the discovery of new ideas and opportunities.  Fundamental understanding of Business Systems Analysis and SDLC integration, process re-engineering and delivery of highly practical business solutions

Work History


Consulting Manager - Agile/Lean BA

Assurity Consulting Ltd

Functioning as a leader in the branch and expert in the field of Agile & Analysis, maintaining an understanding of current and emerging methods and frameworks. Responsible for growing Assurity's s market positions through delivery of innovative high quality solutions. Responsible for achieving financial and growth targets as well as leading the sales process, generating new leads and framing client solutions. Leading delivery assignments and identifying new client opportunities. Growing the capability of the Assurity staff that report directly and providing air cover when needed. 


Freelance Agile Coach/ScrumMaster/ Business Analyst/Trainer

Layerworks Limited

Providing proven highly practical advice that can actually be applied, assessment, coaching and training services including Enterprise and Business Analysis, start up and scaled Agile.

Client engagements include:

Enterprise Analysis & Product Discovery 

Working with Westpac NZ to support their Products and Data Value Stream with Enterprise Analysis, Agile/DevOps Coaching Support as well as Product Discovery. Working at Portfolio level, shaping enterprise initiatives using lean start up & design thinking. Techniques include Impact Mapping; Lean Canvas; User Story Mapping, Persona's, A3 Analysis and Kano Modelling. Application of Customer & User Experience (CX & UX) thinking and design to deliver customer focused outcomes.

Digital SoMoClo Transformation 

Internal project to transform to a SoMoClo decentralised architecture                   


Principal Consultant/CSM/Agile Coach/Business Analysis

Equinox IT, Auckland, New Zealand

Principal Consultant in Agile/DevOps Coaching & Business Analysis practice. Providing advisory, assessment, mentoring, coaching and training services across both the public and private sector with a focus on bringing excellence to every project. The role also involves developing and delivering Business Analysis and Agile focused public and in house training courses.

21 successful client engagements  included:

Modelling the Business Architecture

Creation of a current state Business Architecture for NorthPower

Project Management

Project Management of the replacement of existing system for Zoetis

Agile Consulting and Coaching
Delivered to Downer, Wex, Sky TV. Speeding up releases to weeks not months

Business Analysis Consulting and Mentoring
Delivered to Northpower . Implementing  Analysis framework for consistency

Agile Readiness Assessment
Delivered to Fidelity Life

Assessment of Requirements Management Maturity
Delivered to Sky TV, Auckland Council
Business Case Mentoring
Delivered to Watercare
Business Analysis Maturity Assessment
Delivered to Auckland Council

Agile Mentoring
Delivered to Tower Insurance

Business Analysis mentoring
Delivered to Tower Insurance

New to Agile Adoption
Delivering training, facilitation and coaching University of Auckland

Agile Adoption Scaling
Delivered to University of Auckland, Sky TV

Customised Business Analysis Training
Delivered to Auckland Council

Agile Training Delivery
Delivered to Auckland Council, University of Auckland, The Warehouse, Westpac

Full details can be viewed here at my LinkedIn Profile

Training Courses Delivered In House and to Public include:

3 Day Practical BA  Agile Methods Enterprise Analysis
Practical User Stories Intro to Product Ownership Intro to Scrum Master
Intro to Agile BPMN 2.0 Agile Estimating


Business Owner / Product Owner

Ultimate Boards, Auckland, New Zealand
  • Owner operator of a lean start up online importer/retail business
  • Designed & Implemented entirely cloud based end to end solution architecture
  • Handled all purchasing, importation and customs procedures
  • Responsible for all financial aspects of the business
  • Handled day to day operational processes, order processing to order fulfilment
  • Wholesale supply and relationship management to NZ shops
  • Managed sales and marketing processes included online advertising and extensive social media engagement
  • Proactive role in customer service
  • Event sponsorship and promotion
  • Active support of the action sports community in New Zealand

Senior Business Analyst / Scrum Master

Chelmer Ltd, Auckland, New Zealand
  • Reporting directly to the CEO
  • Implemented Scrum Framework, providing Agile and Scrum Coaching sessions to 6 Scrum teams
  • Assisting with a 5 year plan to transform the Chelmer Product Suite using CX and UX thinking as well as internal structure and processes to reduce headcount and increase output through high levels of automation utilising DevOps approach and tools
  • Senior Business Analyst & Scrum master in a Client specific team for Craigs Investment Partners
    • User stories, rules definition, data & user experience modelling, UI mockups, QA testing
  • Carried out release and deployment management
  • 1-1 mentoring of junior analysis staff
  • Delivery of weekly internal Agile & Scrum training
  • Validation and investigation of production bug fixes
  • Development of product backlog Items for solution enhancements and defects
  • Responsible for Jira and Confluence administration

Lead Business Systems Analyst - Legacy System Replacement

BNZ Bank, Auckland & Wellington, New Zealand
  • Reported to the head of Asset Finance
  • Acted as Analysis Team Lead, managing a team of 5 Business Analysts
  • Production of Functional specifications to implement Asset Finance solution called ALFA
  • Captured and validated stakeholder & solution requirements (UML, Use Cases)
  • Developed Asset Finance rulesets for the solution
  • Produced 'to be' process models (BPMN)
  • Stakeholder management bewteen business and vendor participants
  • Implemented a Kanban approach over 3 locations in Auckland and Wellington
  • Input into integration design encompassing over 21 existing system components.


Senior Business Analyst

Chelmer Ltd, Auckland, New Zealand
  • Requirements capture and analysis for enhancements to the Chelmer Product Suite (Use Cases, UML, Archimate)
  • Production of as is and to be process flows (BPMN)
  • Capture, centralisation and validation of rules into JBoss rules engine
  • Creation of wireframes and prototypes
  • Production and maintenance of data models
  • Validation and investigation of production bug fixes
  • Delivery of weekly analysis training to BA Practice
  • 1-1 Analysis mentorship to new and junior BA Staff
  • Implemented business analysis framework that allowed for visual modelling and fully automated production of functional specifications

Lead Business Analyst

Foster Moore Ltd, Auckland, New Zealand
  • Working individually and also as part of a Team Leader of 6 Business Analysts
  • Reporting at project meetings
  • Business analysis project task allocation
  • Facilitating requirements workshops
  • Analysis and documentation of requirements
  • Process and task flow analysis and definition (BPMN)
  • Logic and rule analysis and recording
  • High level solution design (Use Cases)
  • Definition of Use Case Specifications
  • Creation of User Interface mock ups
  • Implementation and delivery of training for a new Case Tool to assist with end to end analysis and design specification 

Projects worder on included:

Lead Business Analyst
Delivered to Ministry of Economic Development, Crown Minerals, TEXAS Project

Lead Business Analyst
Companies Office Upgrade Project

Analysis Support
Delivered to Intellectual Property Office NZ


Business Analyst Lead- Cards Division

Westpac New Zealand Limited
  • Reporting to Head of Solution Delivery
  • Responsible for ensuring IT and Solution Delivery objectives were understood by the BA Team as well as ensuring effective working relationships between IT and business partners.
  • Provided leadership and mentoring to team of 6 Business Analysts
  • Resource management across multiple projects
  • Recruitment and induction
  • Ongoing staff and analysis capability development
  • Monthly and project specific reporting
  • Provision of Analysis coaching, mentoring and training to the team
  • Introduction of a Requirements Framework within the programme to improve quality and consistency through standardisation

Projects worked on and supported include:

Behavioural Scoring Application Implementation (TRIAD) Business Analysis Skills Transformation
Online Merchant Payment Gateway Development & Implementation (DPS) Various Credit Card product developments (Super Rugby etc)
Westpac Visa Debit Card Launch in NZ Credit decision rules engine enhancements
Quarterly Credit Card scheme compliance upgrades Various data migration projects from redundant systems to core system

Principal Consultant Business Analyst - Ebusiness/CRM

Business Agility, Welwyn Garden City, UK
  • Reporting to the Head of Practice
  • Specialized consultancy helping clients grow their sales revenue and customer retention strategies by improving their Customer Relationship Management
  • Delivering staff capability transformation training for client BA staff
  • All projects engagements involved delivery of artefacts typical of a full SDLC 
    • requirements gathering, process re-design, business change management, data/class modelling, UI Mock ups, security configuration.
  • Projects were E-business or CRM OO based Java and Web based technologies using UML and RUP development tools and frameworks. 
  • Most projects were implementing the Chordiant CRM suite which involved
    • Automation of business processes with Chordiant workflow engine
    • Centralisation of rules with Chordiant rules engine
  • Managing client relationships

Lead Principal Analyst
Littlewoods Shop Direct Group

Lead Business Analyst
E-banking Offset Mortgage Application for Barclays Bank

Lead Principal Analyst
Telesales & Account Opening project for Royal Bank of Scotland
Systems Analyst
Various Chordiant Internal Projects

Business Analyst
Sky TV

Lead Business Analyst
Interview management & claimed sales collection project for Lloyds TSB Bank

Business Analysis Manager/Project Manager

Criterion Assurance, Petersfield, UK
  • Reporting to the Group Chief Executive
  • Responsible for a small team of creative business analysts and developers, delivering strategic leading edge E-business & NonWeb based solutions to all internal departments and Criterion Business Partners.
  • Business Analysis across all functional areas(using CATWOE, BAM, Gap Analysis methodologies)
  • Performing Business Process Analysis and Re-engineering across the enterprise
  • Automation of Business processes using IBM WebSphere MQ Workflow
  • Mentoring and management of team including staff personal development
  • Design/evaluation of software solutions to support the sale of Virtual Insurance products(Term, Critical Illness, PMI, Life, Accident and Sickness, Mortgage Protection)
  • Project/Budget Management of software and process development using Prince 2 and RUP methodologies from inception through to deployment.
  • Performing full cycle systems development including feasibility studies through to business case
  • Functional specification and user acceptance test plan production
  • Development and execution of training plans
  • Managing 3rd party relationships with suppliers, contractors and business partners


App Development Business Analyst

General Accident Bonus, Essex, UK

After a year as an Underwriter, I was seconded onto a new 2 year project, to produce a commercial insurance quotation engine written in Visual Basic to complement the Host based i90 Insurance Application which was not flexible enough to operate in a high volume call centre.

  • Involved in RFP process to evaluate alternative solutions
  • Performed analysis, design and implementation of processes and systems to allow daily data migration from the Visual Basic application to an AS/400 based insurance legacy system(i90)
  • Production of migration tables from the VB application to the AS/400 based insurance legacy system.
  • Carried out User Interviews, activities studies, observation to gather User Requirements, process and data modelling including data flow diagrams, data dictionaries, and logic flows
  • Design of suggested screen interfaces
  • Development of detailed test scripts
  • Authored all online help using Robohelp tool
  • Provided onsite training and support during site deployments

Commercial Insurance Broker

Bowring Marsh McLennan, Southhampton, UK

Brokering of commercial insurance products to SME's, included site visits to customers, requirements gathering, fact finding and insurance coverage assessments as well as renewals preparation, new business proposals and initial claims handling.


Financial Consultant

Prudential Assurance, Uckfield, UK

Fact Finds and assessment of personal coverage, provision of financial advice, sale of Pensions, mortgages, investments and protection products. Maintained existing accounts, handling all aspects of sales, service and credit control

Training & Education


Spec by Example

Delivered by Gojko Adzic

Providing proven highly practical advice that can actually be applied, assessment, coaching and training services including Enterprise and Business Analysis, start up and scaled Agile.

Client engagements include:

Enterprise Analysis with coaching support


Facilitation Skills

Equinox IT

Applied Enterprise Analysis

Equinox IT

Certified Product Owner

Delivered by Scrum with Style

Certified Scrum Master

Delivered by Scrum with Style

Mastering The Requirements Process

Delivered by The Atlantic Systems Guild

Mercury Test Director Introduction

The Software Training Company

Web Application Design (Usability/Accessibility)

The Usability Company

Object Oriented Analysis & Systems Design 

Merit International

ISEB Diploma Business Systems Analysis & Design

Assist Knowledge Development

West Kent College

BTEC Business & Finance

GCSE's & A Levels

Tunbridge Wells Grammar School for Boys