Command Center Specialist II
Perform remote troubleshooting and problem determination on network servers and equipment. Create, update, and escalate incident records. Communicate with management and line of business on the status of high impact incidents and troubleshooting results. Maintain current configuration, support documentation and best practices. Coordinate the activities of telecom vendors and onsite support personnel on branch incidents. Conduct high level analysis and reporting on incident records. Assist with projects. Involved with creating ways to improve processes/quality and reduce costs. Converse with Telecommunication vendors regarding outages.