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Summary

A Highly motivated and skilled professional with a concentration in hospitality management. My experience and attention to detail helps me to secede in Customer Service and executing a winning sales plan to boost the bottom line and improve guest satisfaction of any environment. I am looking to utilize my background in Hospitality Management and Customer Service with a company that values dedication and a proven track record of success.

Work experience

2016-042016-11

Shift Manager

Marco's Pizza

Montgomery AlabamaManage and Maintain daily operations for that shift.

2013-122014-11

Bar Manager

Quacker Steak and Lube.

Charlotte, Nc

Bar Manager Oversee daily operations of staff to execute excellent service & quality food.

Manage inventory Handled cost including end of day banking deposits, labor, & waste management.

2012-052013-11

Operations Manager

Hyatt Place Richmond Airport

Richmond, VA

Overseeing the entire day to day operations with all department heads.

Increase the success of the hotel by 17% my first year through proper training of staff, up sell upgrade, generating repeat guest and build brand loyalty.

Handle customer service and managed a staff 18-25 of hospitality professionals.

Food and Beverage Inventory and cost management

2008-012012-06

Bartender

Renaissance of Montgomery

Montgomery, AL 

Manage cost including: food, labor, and liquor.

Organizing the daily and weekly routine for bar.

Served and greeted customers at social functions and in-room dining at the hotel Stocked and maintained bar supplies

Obtained license in bartending and certification in TIPS

Education

2015-042015-11

Political Science

Ashford University/ Internship

Stronger U.S. Education Fund Virginia. Interned through Ashford as a Community organizer.

     We focused on find the reasons to the Low voter turn outs in the previous Midterm elections.

2009-012011-05

Political Science

Johnson C Smith University

JCSU was the first college I attended before moving online. I learned how to achieve success and how to become an accomplished Leader. 

Skills

Training and certifications

Bartending for J&W

Crisis Management

Certified in TIPs, ServSafe, Fosse and Opera