Work History

Work History
Nov 2011 - Present

Communications Specialist

PayPal

WritingCreate, write, edit, proof and publish a variety of content including news stories, features, crisis communications and business notifications to PayPal employees. Edit content written by clients and publish using content management system (SharePoint) to tight deadlines. Research and find subject matter within PayPal to write about. Content ManagementManager of content on our team website. Proposed and redesigned site using SharePoint Designer to ensure site's image adhered to PayPal's new brand identity. Brand IdentityWrite content in accordance with PayPal style and tone. Frequently share documents with that ensure best practise for brand guidelines. Refreshed our brand by creating new logos using Photoshop, for multiple teams. TeamworkWork as part of a tight-knit global communications team and prioritise workload to ensure deadlines are met. Support and liaise with clients from multiple departments in Dublin, US, Japan, UK, China; working closely with them to make changes to the content. Developed excellent rapport with all people in the company, from Senior Director to teammate level.

Aug 2010 - Nov 2011

Brand Risk Management Agent (German and UK markets)

PayPal

Training and mentoring Provided training and development to new teammates and mentored existing teammates in best ways to support our customers. Developed and wrote training guides and activities.

Teamwork Designed our team mascot, ‘Super Monkey'! Worked as Smile Committee member and organised raffles, photography competition and healthy eating day, as part of a team.

Ensure safe shopping online

Identified unsafe or suspicious websites and reported them. Ensured that customers adhered to the PayPal Acceptable Use Policy and didn't use PayPal for weapons, prescription drugs, mature content, ponzi schemes and other prohibited activities.

Worked closely with the anti child exploitation team to uncover suspicious activities online. 

Oct 2009 - Aug 2010

Customer Solutions Agent (Greater Europe market)

PayPal

Helping customers

Assisted customers over phone and email when they had problems using PayPal. Guided them through the solution over the phone or sent them personalised email instructions to solve the problem. 

Design Designed and created our team newsletter to enhance team spirit.

Mentoring and coaching others

Chosen to mentor and coach other employees on how to speak with customers over the phone to increase customer satisfaction. Also gave email tips and one-to-one training about ways to personalise emails to customers. 

Education

Education
Sep 2012 - Dec 2012

Professional Diploma in Digital Marketing

Digital Marketing Institute

  • SEO
  • PPC
  • Social Media
  • Online PR
  • Display Advertising
  • Mobile Marketing
  • Digital Marketing Campaigns
Sep 2005 - Jul 2006

MA in Writing

NUI, Galway

Modules Completed

Fiction

Publishing

News reporting

Feature writing

2001 - 2005

BA International in English and German

NUI, Maynooth

Academic Achievements

  • 2006 - NUI Travel Bursary for travel writing trip to Germany
  • 2005 - Lectured in German about the Irish Gaeltacht at a conference in Alicante, Spain
  • 2004 - DAAD (German Academic Exchange Service) Scholarship
  • 2003/04 - Spent academic year on prestigious German Embassy Scholarship in University of Göttingen
  • 2002 - Third Prize, Dr. H.H. Stewart Literary Scholarship, German
  • 2002 - First Prize, German First Arts Exam, NUI Maynooth
  • 2002 - TEFL Certificate

Skills

Skills

Skills

Writing Editing Proofreading Research Content management Organisational skills Interviewing skills Public Relations Marketing skills Brand management Social media  Designing logos and posters Photoshop design Event management Developing client relationships Strong people skills

Summary

Experience

I'm a Communications Specialist with over six years experience in creating and publishing online content. I am highly organised and can meet tight deadlines on short notice. I'm also a fast learner, embrace change and love a challenge!

Custom

Volunteer Work

  • Barnardos pop-up shop assistant at Ideal Homes Exhibition 2012
  • Women’s Committee and Social Club events organiser, PayPal 2012                                                       
  • Volunteered to sell cupcakes at PayPal in aid of Pieta House 2012
  • Raised money at Rowathon in PayPal for Barnardos 2012
  • Assisted in running an open day for secondary students in PayPal 2011
  • Raised money for Barnardos doing Women's Mini Marathon 2010
  • Volunteered at Castlepalooza, Film Fleadh & Writer's Festival 2009 
  • Elephant Family Charity Assistant at Electric Picnic & Phoenix Park 2008
  • Nominated for Volunteer of the Year in Galway 2008

Custom

Freelance writing and communications Work

2006 - 2012

  • Newsletter writer and manager for European Irish Ltd
  • Editorial Assistant at Irish Emigrant
  • Creative Assistant at Galway City Guide
  • Editorial Assistant at Ashville Media
  • Content Intern at SAP
  • Feature Writer for Blinkzine
  • Redesigned and wrote careers newsletter at NUI, Galway
  • Freelance German translator for Quid Ltd
  • Shortlisted for RTE Short Story Writer of the Year 2010

Interest

  • Culture: Travelling and going to gigs and festivals with friends, baking, cooking
  • Arts: Sewing and creating sock monkeys - Smunkeys, drawing manga
  • Fitness: Step aerobics, spinning, boxercise, running, swimming
  • Music: Playing guitar and singing
  • Writing: Short stories, gig reviews, album reviews, features