Nicole Greene

Nicole Greene

Work History

Work History
Aug 2008 - Present

Senior Manager - IT and Administration

AIC Financial Group Ltd

Responsible for all IT functions for the Group, including Information Security, NetworkManagement, Disaster Recovery, Business Systems Support, Desktop Support. Also responsiblefor all Administration functions for the Group, including General Administration encompassingadministrative assistants, courier services, General Office Management; Premises Administrationincluding premises security and maintenance; and all aspects of HR Administration.KEY ACCOMPLISHMENTS

  • Developed strategic plan for reducing recurring operating expenses a further 20% over prior year
  • Involved in all aspects of delivering an in-house application to handle FX order management, from planning and design, to development, testing and implementation.
  • Restructured teams to ensure proper succession planning while streamlining operations to maximize department productivity.
  • Reviewed and re-engineered Administration policies and procedures in order to improve customer service delivery.
Nov 2006 - Aug 2008

Senior Manager - IT

AIC Financial Group Ltd

Responsible for all IT functions for the Group, including Information Security, NetworkManagement, Disaster Recovery, Business Systems Support, and Desktop Support as part of theSenior Management Team of AICFG. Also responsible for development and implementation ofGroup IT Policies and Procedures, Group IT Strategic Planning, and teaming with Business Unitsin Support and Revenue areas to identify and implement opportunities for driving OperationalEfficiency, and Data Integrity. Prepared Board submissions reporting on progress against Business Plan deliverables, managed relationships with external software and hardware vendors,and renegotiated SLAs to ensure highest value returns per dollar spent.KEY ACCOMPLISHMENTS

  • Reporting to CEO, managed budget of Group IT Division and reduced annual recurring expenditure by over 20%.
  • Developed Change Management policy and procedures for the Group.
  • Introduced proactive network monitoring and management framework.
  • Redesigned network architecture with a view to disaster recovery preparedness and maintaining 99% availability.
  • Managed critical server failure without any data loss and minimal downtime.
Jul 2004 - Nov 2006

Senior Business Analyst

AIC Financial Group Ltd

Project Lead for implementation of all systems as required by the Group. Responsiblefor identifying and implementing initiatives to improve efficiency within the Operationsand IT Department, as well as the Group at large. Key lead for managing externaltechnology solution vendors.KEY ACCOMPLISHMENTS

  • Implemented Core Banking systems for the startup company.
  • Co-ordinate/conducted training end users in the use of implemented banking applications.
  • Created technical and end-user documentation for banking applications.
  • Worked with department heads to identify gaps in operating policies and procedures and to ensure effective closure of these gaps.
  • Worked with Business stakeholders to identify technological requirements for the support of existing and improving operating procedures.
  • Analyzed business processes and policies to develop and implement workflows and solutions to support new products, and/or improve accuracy, efficiency and productivity of the Group.
Dec 1999 - Jul 2004

Various

The Royal Bank of Trinidad and Tobago Ltd

KEY ACCOMPLISHMENTS

  • As a member of Technical Advisory Committee, assisted in developing and implementing processes within the PeopleSoft applications to satisfy both business and Infrastructure requirements.
  • Instrumental in the design, testing and implementation of Financial applications to manage the following:

o Group Financial Reporting for Risk Management and the Financial Comptroller

o General Ledger

o Asset Management

o Accounts Payable

o Human Resource Management

Education

Education
Sep 1995 - May 1999

B.Sc.

Trinity College

Research, Design and Analysis; Data Modelling; Programming and Development