Printing tool Download PDF

Work experience

May 2005Present

Senior Director, Enterprise Data Services (Business Intelligence)

Network Solutions

Led the business intelligence and data-warehouse organization, driving aggressive strategies to leverage analytics in order to improve business performance.  Led a staff of 32 analysts, developers running a 6TB $2.5M Teradata/MicroStrategy platform.  These intelligence capabilities are key competitive asset and differentiator in the company's  industry-leading base-marketing expertise.

Accomplishments: 

  • Led a strategy for a single Operational Data Store (ODS) with federated data-marts,  aggregating all cross-functional data sources from online-analytics, sales, service, finance and operations, and serving over 300 daily reports and real-time dashboards
  • Drove integration of numerous data silos across organizational functions and subsidiary companies
  • Led the effort to institute a churn-propensity model to predict negative events
  • Led the development of a dynamic merchandising solution to present targeted and personalized offers online that drove an incremental $1M a year
  • Deployed a custom SalesForce.com solution that incorporated sales and customer intelligence to empower sales, marketing and delivery teams - and presented this as a case study for Operational Intelligence at the annual salesforce.com conference (DreamForce)
  • Launched a self-service BI portal to democratize information access and improve awareness 
Nov 2008Present

Senior Director, Web Presence (Hosting, Security, Ecommerce)

Network Solutions

Responsible for multiple product lines totaling over  $100M revenue, 500K customers in discrete global markets including website-hosting, email, ecommerce, security.

Accomplishments

  • Led a product management team of 19 in launching 5 new products resulting in over $12M in incremental bookings.
  • Instituted a culture of market-centric thinking, margin focus (>52% avg)  and proactive customer communications (blogs, feedback, surveys)
  • Developed a unified product strategy in 2009, 2010 that was market-aligned and drove each product line to class-leading positions, while also enabling the portfolio to be meaningfully positioned as solutions for specific lifecycles and customer segments
  • Managed a massive overhaul of product naming, positioning, pricing to align with a brand relaunch
  • Developed a Program Execution Process to extract maximum effectiveness from agile development
  • Created a New Markets & Channels team that led to new strategies, products and partnerships
Feb 2010Present

Senior Director & Chief Product Strategist

Network Solutions

Lead product portfolio strategy across all lines of business ($270M)  to ensure market-competitiveness, revenue-optimization and alignment with channel competencies.  Serve as chief strategist and evangelist internally and externally.  Product lines include Hosting, Websites, Security, Online Marketing, SaaS and ECommerce.

Product Roadmap - Develop and manage a unified roadmap across product lines that encapsulates product evolution, portfolio expansion (new products) and exploration of new markets

Mobile Strategy - Developed and executed the nsMobile strategy for small-business mobile enablement, launched 5 apps and services including -  goMobi (Mobile Web sites), DomainStorm (domainsearch), MPact (social media syndication)  and nsMobilePay (mobile POS solution)

Creative Monetization - Defined and drove creative strategies for revenue-enhancement such as in-product-upsells of disaggregated features, "Freemium" positioning and product-bundling based on conjoint analysis.

Innovation & Incubation - Co-founded and led as CEO, a NetSol-funded but independently-operated startup to develop and launch a social-marketing solution in 12 weeks, scheduled for Q4 launch.

Strategic Partnerships & Business Development - Initiated and closed five major strategic partnerships with industry leaders for products, channels and technology

Industry Representation & Evangelism - Regularly consult with industry analysts (Forrester, IDC, Tier-1), participate on standards-committees, and evangelize strategy and products at events, via blogs and webinars.  Extensive record of public work.

Market Analysis & Expansion Strategies - Conducted exhaustive analysis of high-growth markets, options for entry and success factors, ultimately distilled to 7 discrete opportunities with $50M potential, and developed full GTM plans and business models for board-presentation.

20042005

Vice President, Business Development

Scientia Technologies

Served as a Partner in a home-automation technology pioneer.  Scientia's flagship Plexus technology utilized embedded software and custom hardware to provide simplified control of audio-video, lighting and security via web-based and hand-held devices.  Developed and presented business-plan, marketing material, pitch decks for commercializing the Plexus technology to angel and institutional investors.  Actively pursued distribution channels and networked with trade-groups

  • Scientia and Plexus won the prestigious Consumer Electronics Show (CES) Best Of Innovations award in 2005
  • Coordinated press coverage including a company profile in the Washington Post Business section in July 2005
20012004

Software Engineering Manager, ImageCafé

  • Managed a development team of 13 to build the next generation of ImageCafe web-site management products leading to $32M in annual revenue and over 160,000 customers
  • Drove the integration of the ImageCafe service platform with centralized services for billing and fulfillment, and developed processes and protocol for service and support 
  • Led the development of a new platform centered around an online WYSIWYG editor and a modular architecture for adding content elements such as photo albums, chat and site-stats
  • Collaborated with product management on service roadmap and private-label strategies
19982001

Software Engineering Manager

Towerstreet LLC (AMS Holding Group)
Led a technology assessment of legacy products at AMS that ultimately led to the creation of Towerstreet, a software-as-a-service company that provided real-time insurance quotes from multiple carriers to independent agencies.
  • Grew a development organization from 3 to over 60, while incorporating quality assurance, configuration management and implementation-support functions.
  • Developed a proprietary technology based on Microsoft’s Remote Scripting and DHTML that enabled asynchronous, data-driven dynamic interfaces on a browser-based client – a precursor to Ajax.  
  • Designed and implemented an XML-based integration framework for real-time rating with insurance carriers such as The Hartford, Travelers, and other major insurance carriers
  • Awarded an ACORD Early Adopter award in 2001 for developing the industry's first real-time rating system using the ACORD XML standard in collaboration with The Travelers insurance
19961998

Product Manager

Served on the product management team for CheckFree's WebBillPay - an online bill-payment service. 

Responsible for coordinating all aspects of private-label implementations with large partners which included branding, feature customizations, customer-communications etc to comply with both partner expectations and internal product strategy.  Directly managed the rollout of several high-profile implementations including Schwab BillPay and Chase E-Bills

 Lead Software Engineer, Treasury Products

Responsible for developing the core transaction matching services at the heart of the Recon+ for Windows, a client-server reconciliation system used by Fortune-500 companies.  Implemented a flexible rules engine using Visual C++, MFC that allowed extensive customization of the matching engine using a wizard-based process.  Developed highly optimized database access mechanisms based on ODBC and native libraries for SQL Server, Oracle and SyBase.  Re-implemented the matching engine entirely using Transact-SQL stored-procedures to further optimize SQL Server database performance

19941996

Software Engineering Manager

AC&E Ltd

Managed a product development team of 12 in the design and development of VC Wizard, the company's flagship multi-point video-conferencing control system. VC Wizard gained acclaim as the only video-conference reservation system with multi-vendor support, and whose clients included Fortune-500 companies, large telecom providers (Bel Atlantic, BellSouth, SBC), banks (US Trust), and universities.  Participated in all aspects  

  • Designed the industry's first integrated control system with multi-vendor support for hardware from PictureTel, Vtel and VideoServer
19921994

Operations Manager

General Systems Corporation

Managed all data-center operations for a service-bureau hosting fund-raising applications for non-profit clients on a VAX cluster using Ingres database.  Fulfilled all client reporting, data-support functions and assisted development with application and system tuning needs

Education

Sep 1988May 1992

Bachelor Of Science

University of DC

Awarded Top Student, Electrical Engineering, 1991

19861988

Bachelor of Science

University of Guyana, Georgetown

References

Taj Chadha

“Navin worked with me at Network Solutions driving solutions targeted towards the SMB market.  He led the development of new and creative products to meet the customer needs as well as worked with internal teams to ensure that there was complete buy-in before solutions were rolled out.  Navin is the type of a person that you want on your team no matter what solution you are building or selling, because he will give it his best, get completely involved in the details and work tirelessly to deliver those solutions for the company.”

Adam Viener

“Working with Navin on the Website Manager project was a great experience. Navin's leadership skills, extensive technical knowledge, and entrepreneurial spirit were extremely valuable in executing on the product strategy and delivering a 1st class product to market.”

Narinder Singh

"Navin is the consummate professional, great communication, team player and able to see both the big picture and drive execution.  His blend of technical knowledge, creativity and business acumen allowed him to play a crucial role on large scale strategic change to the business.  He was able to understand the business drivers and lead a team to deliver innovative solutions that addressed what the business needed."

Highlights

Technical Expertise

Software Development

Microsoft Visual C++,  HTML/DHTML/CSS/DOM, JavaScript, ASP.NET, J2EE,  XML/XSL, COM/DCOM, MTS, SOAP, Web Services/WSDL, .NET, MFC, Transact-SQL, Extreme Programming  (xP)

Business Intelligence

Teradata, Informatica, MicroStrategy, Business Objects/Crystal Reports, First Logic, Informatica Data Quality (IDQ), Hyperion EssBase, ERwin

Other

MS SQL Server, MS SharePoint, Microsoft IIS, Microsoft DTS, SalesForce.Com, Appian BPM, Atlas Ad Mgr, DoubleClick/DART, Google Adwords, Omniture, Amazon AWS, Force.com/APEX, Google Gadget API, Google Analytics

Summary

  • Senior product and technology executive with a track record of innovation and results spanning a diverse range of industries -more than a decade in large-scale, mass-market online services
  • A strong and creative leader who brings business acumen, technical depth, strategic thinking, infectious energy and exceptional communication skills to drive results and deliver products to market
  • Industry thought leader and public speaker in the fields of web-presence, SaaS, mobile, small business marketing & business intelligence