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Ng, Jefferson U.

Education

Mar 2014Apr 2014

Diploma in Customer Service

Alison (Advance Learning Interactive System Online)
  • Providing excellent customer service is essential to the long term viability of every business. Details the role of customer service in the hospitality industry, the retail industry and the public sector.
  •  Explain the elements of customer service that should be focused on in these sectors.
  • Also be of great interest to retail staff, hospitality workers and public servants who want to become more proficient at providing friendly and effective customer service

Jan 2013Feb 2013

Call Center Training

MTC Academy


May 2011Oct 2011

Bachelor in Theology

MAABC Mt. Apo Alliance Bible College.
  • To be preapared and equipped in God's Ministry.
  • Evangelize and Discipleship.
  • Spiritualy and Mentaly fit.
  • Gain not only Knowledge but also Wisdom.
  • To study biblical events and align them scientificaly.
  • God created science, thus god exist in science

Work experience

Aug 2010Mar 2011

Busboy/Waiter

Jack's Ridge Resort and Restaurant.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Served fresh, hot food with a smile in a timely manner.
  • Communicated clearly and positively with co-workers and management.
  • Resolved guest complaints promptly and professionally.
  • Frequently washed and sanitized hands, food areas and food preparation tools
  • Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards

Sep 2008Jan 2010

Assistant Cook

DRB White and Grills Restro Bar
  • Assisting the Chef in food preparation and cooking.
  • In-charge in vegetables, meats upon the specific slicing instruction.
  • Cooking/Frying food if chef is unavailable. 
  • Washing kitchen utensils.
  • In-charge in kitchen sanitary and food inventory


Skills

6
Metal Press
  • Examine completed workpieces for defects, such as chipped edges or marred surfaces and sort defective pieces according to types of flaws.
  • Measure completed workpieces to verify conformance to specifications, using micrometers, gauges, calipers, templates, or rulers.
  • Set stops on machine beds, change dies, and adjust components, such as rams or power presses, when making multiple or successive passes.
  • Start machines, monitor their operations, and record operational data.
  • Set up, operate, or tend machines to saw, cut, shear, slit, punch, crimp, notch, bend, or straighten metal or plastic material.

6
Japanese Language
  • Basic Knowledge of Japanese Language.
  • N4 Lvl  
8
Internet surfing and searching, knowledge in social media interaction.
8
Time Management
8
Adaptability
8
Strong Work Ethic
8
English Fluency
8
Self-Confidence
6
Leadership

Certifications

Mar 2014Apr 2014

Your Diploma in Customer Service Certificate

Alison Certificate

Portfolio