Navin Ganeshan

Navin Ganeshan

Work experience

Work experience
May 2005 - Present

Senior Director, Enterprise Data Services (Business Intelligence)

Network Solutions

Led the business intelligence and data-warehouse organization, driving aggressive strategies to leverage analytics in order to improve business performance.  Led a staff of 32 analysts, developers running a 6TB $2.5M Teradata/MicroStrategy platform.  These intelligence capabilities are key competitive asset and differentiator in the company's  industry-leading base-marketing expertise.


  • Led a strategy for a single Operational Data Store (ODS) with federated data-marts,  aggregating all cross-functional data sources from online-analytics, sales, service, finance and operations, and serving over 300 daily reports and real-time dashboards
  • Drove integration of numerous data silos across organizational functions and subsidiary companies
  • Led the effort to institute a churn-propensity model to predict negative events
  • Led the development of a dynamic merchandising solution to present targeted and personalized offers online that drove an incremental $1M a year
  • Deployed a custom solution that incorporated sales and customer intelligence to empower sales, marketing and delivery teams - and presented this as a case study for Operational Intelligence at the annual conference (DreamForce)
  • Launched a self-service BI portal to democratize information access and improve awareness 
Nov 2008 - Present

Senior Director, Web Presence (Hosting, Security, Ecommerce)

Network Solutions

Responsible for multiple product lines totaling over  $100M revenue, 500K customers in discrete global markets including website-hosting, email, ecommerce, security.


  • Led a product management team of 19 in launching 5 new products resulting in over $12M in incremental bookings.
  • Instituted a culture of market-centric thinking, margin focus (>52% avg)  and proactive customer communications (blogs, feedback, surveys)
  • Developed a unified product strategy in 2009, 2010 that was market-aligned and drove each product line to class-leading positions, while also enabling the portfolio to be meaningfully positioned as solutions for specific lifecycles and customer segments
  • Managed a massive overhaul of product naming, positioning, pricing to align with a brand relaunch
  • Developed a Program Execution Process to extract maximum effectiveness from agile development
  • Created a New Markets & Channels team that led to new strategies, products and partnerships
Feb 2010 - Present

Senior Director & Chief Product Strategist

Network Solutions

Lead product portfolio strategy across all lines of business ($270M)  to ensure market-competitiveness, revenue-optimization and alignment with channel competencies.  Serve as chief strategist and evangelist internally and externally.  Product lines include Hosting, Websites, Security, Online Marketing, SaaS and ECommerce.

Product Roadmap - Develop and manage a unified roadmap across product lines that encapsulates product evolution, portfolio expansion (new products) and exploration of new markets

Mobile Strategy - Developed and executed the nsMobile strategy for small-business mobile enablement, launched 5 apps and services including -  goMobi (Mobile Web sites), DomainStorm (domainsearch), MPact (social media syndication)  and nsMobilePay (mobile POS solution)

Creative Monetization - Defined and drove creative strategies for revenue-enhancement such as in-product-upsells of disaggregated features, "Freemium" positioning and product-bundling based on conjoint analysis.

Innovation & Incubation - Co-founded and led as CEO, a NetSol-funded but independently-operated startup to develop and launch a social-marketing solution in 12 weeks, scheduled for Q4 launch.

Strategic Partnerships & Business Development - Initiated and closed five major strategic partnerships with industry leaders for products, channels and technology

Industry Representation & Evangelism - Regularly consult with industry analysts (Forrester, IDC, Tier-1), participate on standards-committees, and evangelize strategy and products at events, via blogs and webinars.  Extensive record of public work.

Market Analysis & Expansion Strategies - Conducted exhaustive analysis of high-growth markets, options for entry and success factors, ultimately distilled to 7 discrete opportunities with $50M potential, and developed full GTM plans and business models for board-presentation.

2004 - 2005

Vice President, Business Development

Scientia Technologies

Served as a Partner in a home-automation technology pioneer.  Scientia's flagship Plexus technology utilized embedded software and custom hardware to provide simplified control of audio-video, lighting and security via web-based and hand-held devices.  Developed and presented business-plan, marketing material, pitch decks for commercializing the Plexus technology to angel and institutional investors.  Actively pursued distribution channels and networked with trade-groups

  • Scientia and Plexus won the prestigious Consumer Electronics Show (CES) Best Of Innovations award in 2005
  • Coordinated press coverage including a company profile in the Washington Post Business section in July 2005
2001 - 2004

Software Engineering Manager, ImageCafé
  • Managed a development team of 13 to build the next generation of ImageCafe web-site management products leading to $32M in annual revenue and over 160,000 customers
  • Drove the integration of the ImageCafe service platform with centralized services for billing and fulfillment, and developed processes and protocol for service and support 
  • Led the development of a new platform centered around an online WYSIWYG editor and a modular architecture for adding content elements such as photo albums, chat and site-stats
  • Collaborated with product management on service roadmap and private-label strategies
1998 - 2001

Software Engineering Manager

Towerstreet LLC (AMS Holding Group)
Led a technology assessment of legacy products at AMS that ultimately led to the creation of Towerstreet, a software-as-a-service company that provided real-time insurance quotes from multiple carriers to independent agencies.
  • Grew a development organization from 3 to over 60, while incorporating quality assurance, configuration management and implementation-support functions.
  • Developed a proprietary technology based on Microsoft’s Remote Scripting and DHTML that enabled asynchronous, data-driven dynamic interfaces on a browser-based client – a precursor to Ajax.  
  • Designed and implemented an XML-based integration framework for real-time rating with insurance carriers such as The Hartford, Travelers, and other major insurance carriers
  • Awarded an ACORD Early Adopter award in 2001 for developing the industry's first real-time rating system using the ACORD XML standard in collaboration with The Travelers insurance
1996 - 1998

Product Manager

Served on the product management team for CheckFree's WebBillPay - an online bill-payment service. 

Responsible for coordinating all aspects of private-label implementations with large partners which included branding, feature customizations, customer-communications etc to comply with both partner expectations and internal product strategy.  Directly managed the rollout of several high-profile implementations including Schwab BillPay and Chase E-Bills

 Lead Software Engineer, Treasury Products

Responsible for developing the core transaction matching services at the heart of the Recon+ for Windows, a client-server reconciliation system used by Fortune-500 companies.  Implemented a flexible rules engine using Visual C++, MFC that allowed extensive customization of the matching engine using a wizard-based process.  Developed highly optimized database access mechanisms based on ODBC and native libraries for SQL Server, Oracle and SyBase.  Re-implemented the matching engine entirely using Transact-SQL stored-procedures to further optimize SQL Server database performance

1994 - 1996

Software Engineering Manager

AC&E Ltd

Managed a product development team of 12 in the design and development of VC Wizard, the company's flagship multi-point video-conferencing control system. VC Wizard gained acclaim as the only video-conference reservation system with multi-vendor support, and whose clients included Fortune-500 companies, large telecom providers (Bel Atlantic, BellSouth, SBC), banks (US Trust), and universities.  Participated in all aspects  

  • Designed the industry's first integrated control system with multi-vendor support for hardware from PictureTel, Vtel and VideoServer
1992 - 1994

Operations Manager

General Systems Corporation

Managed all data-center operations for a service-bureau hosting fund-raising applications for non-profit clients on a VAX cluster using Ingres database.  Fulfilled all client reporting, data-support functions and assisted development with application and system tuning needs


Sep 1988 - May 1992

Bachelor Of Science

University of DC

Awarded Top Student, Electrical Engineering, 1991

1986 - 1988

Bachelor of Science

University of Guyana, Georgetown

Technical Expertise

Software Development

Microsoft Visual C++,  HTML/DHTML/CSS/DOM, JavaScript, ASP.NET, J2EE,  XML/XSL, COM/DCOM, MTS, SOAP, Web Services/WSDL, .NET, MFC, Transact-SQL, Extreme Programming  (xP)

Business Intelligence

Teradata, Informatica, MicroStrategy, Business Objects/Crystal Reports, First Logic, Informatica Data Quality (IDQ), Hyperion EssBase, ERwin


MS SQL Server, MS SharePoint, Microsoft IIS, Microsoft DTS, SalesForce.Com, Appian BPM, Atlas Ad Mgr, DoubleClick/DART, Google Adwords, Omniture, Amazon AWS,, Google Gadget API, Google Analytics


  • Senior product and technology executive with a track record of innovation and results spanning a diverse range of industries -more than a decade in large-scale, mass-market online services
  • A strong and creative leader who brings business acumen, technical depth, strategic thinking, infectious energy and exceptional communication skills to drive results and deliver products to market
  • Industry thought leader and public speaker in the fields of web-presence, SaaS, mobile, small business marketing & business intelligence