I am currently a senior at West Virginia University majoring in Communication Studies and I will be graduating on December 12th, 2010.  After graduation I plan on pursuing a career in sales and marketing with a NHL organization.  I believe I will be able to successfully utilize the knowledge I have gained from attending West Virginia University and the professional experience I earned while interning/working at the Best Western University Inn while performing any position I decide to accept.  In this portfolio I have provided everything from my work experience, an attachment of my professional resume, and samples of work I completed as an undergrad at WVU.  Please feel free to review my portfolio and if you have any questions, please contact me via e-mail.  Thank you.


Brendan Jessop

Work History

Work History
Jun 2009 - Present

Intern to the General Manager

Best Western University Inn
  • Communicated efficiently and appropriately with hotel guests and potential customers.
  • Participated in Best Western Corporate calls with General Managers of other Best Westerns in the Twin Tier area to discuss hotel promotions, revenue reports, and other issues or concerns.
  • Successfully analyzed monthly and annual revenue reports created through Microsoft Excel in order to notice any trends and to develop new strategies to generate revenue during time periods with less business.
  • Trained new employees the responsibilities and duties of a Front Desk Clerk which included properly creating reservations, conducting "Call-Arounds" to neighboring hotels, and checking in and out services.
  • Developed strong time management skills through balancing a 21 credit hour senior semester which included commuting back and forth to New York while performing exceptionally academically.
  • Resolved any issues that emerged involving a guest's bill at the time of check out.
  • Consistently demonstrated a professional attitude and appearance.
Jun 2009 - Present

Front Desk Clerk

Best Western University Inn
  • Created reservations via telephone, face-to-face interactions and third party websites. (Expedia, Travelocity,, & Travel Web)
  • Promoted 100% guest satisfaction by accommodating guests with information about Cornell University and the Ithaca area in general.
  • Created specific group blocks for parties affiliated with Cornell University which included Cornell Sport's camps, Cornell alumni reunions, wedding parties, and various Cornell conventions.
  • Produced solid interpersonal relationships with co-workers.
  • Monitored in-house guest balances ranging from $100 to $3500.
  • Conducted "Call-Arounds" to 12 neighboring hotels/motels in order to compare room rates and availability.
  • Attended to any problems or concerns involving the service the hotel provided which included driving the hotel's shuttle bus and delivering items to guest's rooms upon request.


Aug 2007 - Present

Bachelor's of Arts

West Virginia University

Major GPA: 3.0



Hockey Background

  Played hockey from 1995-2005 from youth hockey to Varsity hockey at Ithaca High School Certified Ice Hockey Referee - Refereed youth hockey exhibitions and tournament games in Ithaca, NY from 2000-2004.  

Additional Skills

  Proficient in Microsoft Office programs: Word, Access, Excel and PowerPoint for numerous functions. Skilled in the French language.  

Relevant and Interpersonal Communication Skills

  Interacted professionally and appropriately with members of different cultural backgrounds while interning at the Best Western University Inn by implementing concepts learned from Comm. 316: Intercultural Communication. Coordinated 4 group projects with 8 group members for various assigned projects during the Fall 2010 semester in Comm. 303: Business and Professional Communication. Fundraised over $1,000 for the Morgantown's Boys & Girls Club.