Sabrina Hager

  • Poca US-WV
Sabrina Hager

Member Service Representative


I'm Sabrina, I graduated from West Virginia University in December 2010 with a Bachelor of Arts degree in Communication Studies.  My strong work ethic, ability to communicate effectively with others, and education make me a strong candidate for any position.  I have been recognized for outstanding proficiency in Microsoft Word, Excel, Access, and PowerPoint.  I have worked with many groups throughout my education while successfully reaching a collective goal.  I am a very organized person who portrays a highly professional image.  With my skills and experience I can make a significant contribution to any organization.  Feel free to contact me through email or phone.

Alma Mater


Aug 2006 - Dec 2010

Bachelor of Arts

West Virginia University
  • Graduated in December 2010
  • Deans List, spring semester 2009

Related Coursework:

Interpersonal Communication, Organizational Communication, Effects-Mediated Communication, Computer Science, Communication Theory/Research, Small Group Communication

Work History

Work History
Aug 2012 - Present

Member Service Representative

Charleston Federal Credit Union
  • Open/close member accounts and cd's

  • Answer account/loan/CD questions
  • Post daily ACH/ATM/Internet Teller/Share Draft transactions to accounts
  • Obtain credit reports for potential loan candidates
  • Calculate debt to income for potential loan candidates
  • Collections
  • Process loans
  • Exercise discretion
  • Perform wire transactions
  • Member transactions
  • Resolve member problems as quickly and efficiently as possible
Mar 2011 - Aug 2012


City National Bank
  • Lead the other 5 tellers, answering their questions and taking control of the vault along with other duties when our head teller was out of the office
  • Opened/closed accounts
  • Efficiently processed transactions for customers
  • Resolved problems or discrepancies concerning customers' accounts
  • Entered customers' transactions into computers in order to record transactions and issue computer-generated receipts
  • Cashed checks and paid out money after verifying that signatures were correct, that written and numerical amounts agreed, and that accounts had sufficient funds
  • Interacted with customers in an efficient mannor, treating them with respect
Feb 2011 - Mar 2011

Medical Practice Receptionist

Bone & Joint Surgeons, Inc.
  • Maintained compliance with HIPAA, OSHA, and the Red Flags Rules
  • Utilized eClinical computerized system
  • Answered patient inquires without providing inappropriate medical advice
  • Collected and processed patient co-payments and other payments
  • Effectively conveyed outstanding balances to patients and collected balances in a professional manner
  • Processed information from multiple sources and directions
  • Communicated with tact and diplomacy under sometimes stressful circumstances including high volume of patients
  • Multitasked effectively, dealing with in-office patients, staff and physicians pleasantly
  • Projected a highly professional image
  • Analyzed situations and responded appropriately and rationally
Oct 2010 - Dec 2010


Morgantown Theatre Company
  • Promoted performances by handing out fliers and marketing to people about the company
May 2010 - Aug 2010


LM Communications, Inc.
  • Basic filing and errands
  • Observed broadcast preparation
  • Observed on air broadcasts
  • Managed the switchboard for the radio stations Rock 105 and the Mix 100.9
Jan 2010 - May 2010


Girl Scouts of Black Diamond Council
  • Planned an overnight event for 200 fourth-twelfth grade girls
  • Explored local rental markets for potential activities and vendors for the event
  • Researched clubs and sororities at WVU to find the most relevant to help with the event
  • Wrote press releases and fliers to promote the Girl Scouts of Black Diamond Council
  • Utilized effective interpersonal communication with an adviser, another volunteer, and vendors to plan the event
  • Networked with vendors to get them to volunteer their time for the event
  • Volunteered at various Girl Scout events around Morgantown, WV
Jan 2008 - May 2008


Ruby Memorial Hospital Gift Store
  • Coordinated merchandise displays
  • Delivered gifts to patient rooms
  • Personal shopped for people that were unable to shop themselves
Jan 2008 - 2010


Red Cross
  • Registered blood donors
  • Made sure the donors were comfortable throughout their experience




Microsoft Office



Reading, traveling, cooking, outdoor activities, and dancing