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Nestor Espinosa

Warehouse Operations Manager


A spirited, proactive warehouse manager with over 14 years of experience, and a proven ability to
oversee the safe receipt, storage, retrieval and timely dispatch of goods. Having the necessary knowledge
of working practices, diversity issues and management to plan the arrangement of goods within the
warehouse, organize special requirements for fragile products, supervise and discipline teams of workers, while also ensuring productivity targets are met, in addition to maintaining computerized administration and automated storage and retrieval systems.

Work experience


Warehouse Operations Manager     e-commerce/fulfillment center
  • Increased warehouse productivity 15%, by making changes to existing SOP   
  • Helped reduce company's budget by 20% by overseeing machinery and equipment maintenance
  • Maintained a safe work environment compliant with OSHA
  • Interviewed/hired/trained staff members & motivated staff to produce high levels of productivity
  • Ensured daily productivity targets were met constantly
  • Managed all vendor services(i.e., UPS, DHL, FEDEX, all suppliers)
  • Managed inventory of 35, 000 SKU's with a 99% rate of accuracy
  • Facilitated monthly meeting with employees to ensure there is a mutual understanding of a project's directives
  • Compiled, prioritized, and processed all new orders.
  • Troubleshoot problems through to resolution, escalating as necessary
  • Contribute to team effort by accomplishing related results as needed
  • Managed shipping orders and invoices
  • Processed RMA returns in a timely fashion and returned defective items to vendors
  • Aid walking customers with orders and invoicing
  • Helped receiving dept process daily orders to ensure the reduction of back orders

Military Logistics Manager

  • Received/shipped over 5 million units annually ; Domestic and international
  • Negotiated with logistic companies on LTL and TL shipments resulting in 20% saving cost in freight.
  • Developed and implemented SOP's for the warehouse.
  • Implemented training course for new recruits— speeding profitability
  • Confirmed arrival of foreign and domestic shipments
  • Prepared weekly and monthly facility productivity reports
  • Organized daily warehouse functions
  • Ensured the accuracy of all shipping documents

Sales/office Manager

  •  Increased sales by 20% by implementing new marketing strategies. Bookkeeping/Payroll.
  • Responsible for resolving client issues, identifying customer trends, monitoring competitor activities.
  • Recruited, trained and motivated staff to drive high performance sales.
  • Proven aptitude for dealing with customers complaints
  • Able to identify and act upon potential sales opportunities
  • A clear and confident telephone manner
  • Ability to communicate effectively with a wide range of customers
  • Experience  of working in a busy, inbound call center environment


Warehouse management | Distribution Planning |  Stock control | Performance Management | Health & Safety | Supply Chain Process | Operational Efficiency | Staff Recruitment | Stock Rotation | Logistics | Monitoring Expenditures | e-commerce management | FBA control | Fulfillment Center knowledge | Bilingual (Spanish/English) | 70WPM typist | Experience with Microsoft Office Suite | Forklift Certified | Experience with CRM Mas200 | Experience with IBS Software | Experience with UPS/DHL web portal |Customer Service 



Mt. San Antonio Community College


Nogales Hiigh School