Duties included, but not limited to: processing customer purchases and making changes to various technologies based on customer specifications. Changes included asset tagging, hardware replacements (hard drive, video card, memory, etc.), operation system erasure and reinstall using CDW network system and customer or CDW provided operating system. Installation of third party software, including Microsoft Office, Rosetta Stone, and customer designed software. Batch sizes consisted of single units to hundreds, and varied in configuration.