VP Product and Delivery
I re-located to Israel for a 24-month assignment at the request of the CEO. The company had experienced significant delivery and partner relationship issues with their two existing OEM partners (Xerox and Oce) and was about to signed a third OEM agreement with HP. The issues were so significant; the OEM partners were considering leaving the partnership or changing the terms of the OEM contract. The company was also facing a major revenue problem because products were being delivered up to 10 months late from their projected launch date.
My initial role was to manage the OEM partners, and mentor the operations staff on required operational improvements. However, after 9 months into the assignment, it become clear to CEO the existing staff assignments had to be changed. The CEO restructured the organization and assigned the Product Management and Delivery teams to me. With a staff of 5 direct reports and 15 engineers, I am responsible for managing the product planning, definition, delivery and account relationship for large Global partners who OEM the Press-sense product portfolio.
Once taking the assignment, I immediately corrected staffing issues in the documentation/training center, quality assurance team and product delivery managers. Three new managers were brought in along with 5 engineers who had more experience in their discipline. We also downsized the team by 25%. Phased delivery program management standards and metrics were implemented. It became apparent that several product offerings in the version could not be delivered in 2008. With the support of the CEO and Sales team, we prioritized the portfolio and established a series of product releases over a six month period that maximized our revenue and were accepted by our OEM partners.
Our delivery track record has improved substantially. We are currently within 2 weeks of each product release milestone and have met the new quality targets. These are acceptable results given the current organization maturity and can be improved in the next release cycle. Our business relationship with all three global partners has improved, discussions regarding changing the partnership terms have ceased and instead we are expanding our offerings.