Advanced Deskside Support Representative
I was assigned to multiple clients during my time with IBM. I worked at a hospital in Saskatchewan, several banks in BC, the Ministry of Children Family Services, a sales office for Labatt, a R&D lab for Nokia and internally for the IBM sales force.
Major responsibilities across these contracts consisted of general computer support. These included:
- Removal of any viruses, malware or other software infestations
- Installation of software and peripherals
- Laptop and desktop hardware support
- General windows and application Support
Other accomplishments included assisting in the creation and front line management of a level 1.5 helpdesk and turning several greatly displeased clients into very happy clients. Several times I was moved to a client on the brink of terminating IBM's services and turned the account into a success.