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Summary

Over the past 12 months I have successfully delivered thousands of Maple meals to our customers in Lower Manhattan. I strive to make each and every customer interaction an enjoyable one, by not only providing our customers with their meal but also a smile and a thank you. Currently ranked in the top 15 delivery riders all time by volume of orders delivered. With an extensive background working collaboratively in an office environment and superior customer service skills and the desire to help grow the business I feel I would be an asset to the newly formed Business Development and Catering Team.

Work History

Delivery Courier 

MAPLE
Nov 2015Present

Currently delivering delicious lunches via bicycle in the Financial District and Tribeca efficiently and safely. Using a mobile app analyze routes, delivery times and effectively deliver products promptly and courteously to our customer base. Interact with 40 or more clients via phone and face to face during a typical shift, as a delivery rider I act as the face of the company as the only physical interaction the client with the company is with the delivery rider. I try to go above and beyond in this role on a daily basis, raising issues that can impact the business to management, calling Customer Service to update customer accounts with new or updated information as needed and providing overall feedback whenever warranted. 

Senior Billing Specialist

Computershare Limited
Aug 2008Jun 2015

Key staff member of The Bank Of New York Mellon merger integration process. Successfully converted over 900 Bank Of New York Mellon clients onto the CPU Billing system over 18 months with minimal disruption to service levels. Reviewed client contracts, and established the applicable billing codes in the system for the new clients as a result of the merger.

Acted as a Computershare Billing Subject Matter Expert to all Bank Of New York Mellon Billing Associates who became Computershare employees as well as the Bank Of New York Mellon Relationship Manager community as the point person and liaison answering questions relating to Computershare billing policies and procedures.

From 2013 thru June 2015 handled the end to end processing for over 500 Employee Plan and Stock Option clients supporting 35 Relationship Managers located in multiple locations across the US, all while also performing all of the additional tasks related to the integration mentioned above.

Acted as the Billing Specialist for MetLife in 2011-2012. MetLife is our most complex client, and requires a great deal of coordination with Subject Matter Experts across all business lines. Invoices would total over $15 million per year. 

On a monthly basis would retrieve data from various internal and external systems, take those data sets and format them properly into Excel. After files are loaded to billing system review all invoices, troubleshoot as needed and work with the Relationship Manager for each client to get the invoice out the door correctly and in a timely fashion.

Accounts Payable Administrator 

Computershare Limited 
Nov 2005Aug 2008

Processed a high volume of Accounts Payable invoices on a weekly basis to support all North America operations.

Verified all invoices and confirmed proper authorizations. Coded and posted vouchers to general ledger account.

Tracked and logged payments for all critical vendors servicing more than 10 North American Computershare offices. This includes over 250 monthly invoices including over $1 million in monthly telecom payments as well as proper payments to all vendors supplying electricity, gas water and other

Customer Service Correspondent

Computershare Limited
Jun 2002Nov 2005

Reviewed outgoing correspondence from other team members before mailing to shareholders, brokers and attorneys. Outgoing letters would be quality controlled to ensure that all outgoing correspondence was accurate and met company policy guidelines.

Provided coaching and feedback to team members as appropriate. Responsible for a procedure change that resulted in $1. 5 million in investments submitted by shareholders to be deposited to their accounts rather than being rejected for incomplete information as had been done in the past. This change increased productivity and cut company costs at the same time due a checklist I implemented

Customer Service Representative

Computershare Limited 
Dec 2000Jun 2002

 Responded to shareholder, attorney and broker questions via phone relating to shareholder accounts.

Provided customer service regarding stock transfer requirements and processes, status of dividend checks, stock price and annual meeting information.

Processed sales of stock and issuance of stock certificates via phone.

Education

Emmanuel college
20032005

50 credits completed, Degree not yet obtained.

Relevant courses taken include: Principles of Accounting I, Principles of Accounting II, Macroeconomics, Microeconomics, Corporate Financial Management

Skills

NYC BIKING
TEAMWORK
Project management
Data Analysis
ATTENTION TO DETAIL 
CUSTOMER SERVICE


MICROSOFT OFFICE / EXCEL