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Neha Jaganwar

Technical support executive for the Yahoo Process

Summary

Helpful and reliable professional with 3-plus-year vast experience in helping customers get what they want to their gratification and at the same time ensuring that sales goals are met to the satisfaction of the company. A fun and friendly individual who is known for maintaining a professional environment in hectic situation. Ability to work in high volume fast paced environments.

Work History

Dec 2015present

Technical support executive

Teleperformance Indore

Attracts potential customers by answering product and service questions.

Suggesting information about other products and services.

Provide technical support to yahoo small business customers

Work with yahoo small busines customers across the globe in shifts

Diagnose problems, troubleshoot customer issues, and develop technical solutions

Provide outstanding customer service

Consult and build relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction

Contribute to the global yahoo small business knowledge management system while working on customer satisfaction.

Jul 14Dec 2015

Customer Relationship Executive

Tiger Harley-Davidson Indore
  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Review and select standard responses for answers or solutions
  • Refer customers to supervisors or more experienced employee

Education

2008-102012-06

Bachelor of Engineering in computer science

Indore institute of science and technology Indore 

Graduated  with aggregate of 68.9%. from Rgpv university 

2007-062008-03

Intermediate

Marthama high secondary  school  Indore

Intermediate with aggregate of 76.4 from MP Board

2005-062006-03

Matriculation

Holy star high secondary school Indore

Matriculation with aggregate of 75.4 from MP Board.

Skills

Communication skills

Listening, speaking and writing. 

Analytical and problem-solving

Able to use creativity, reasoning and past experiences to identify and solve problems effectively.

Leadership/management skills

The ability to take charge and manage co-workers, if required, is a welcome trait.

Personal management skills

The ability to plan and manage multiple assignments and tasks, set priorities and adapt to changing conditions and work assignments.

Strong work values

Dependability, honesty, selfconfidence and a positive attitude.

Technical skill

C, C++, Html, Basic Java and Php

Language

English and Hindi

Strength and weakness

Strength    : Hardworking

Weakness : Getting nervous around people

Achivements

 • Winner of college level dance competition  
 • Winner of college level Fashion show
 • Actively participated in Techfest at the college level

Personal Detail

Name             : Neha Jaganwar

Father Name : Mr. RN Jaganwar

DOB                : 23 Feb 1990

Hobbies          : Dance and Cooking food

DECLARATION

I hereby declare that the above mentioned details are true to the best of my knowledge.

Date : 2017 March 27

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