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Summary

Highly driven IT Professional with strong Capacity Planning and Availability Management skills. Strategic thinker with the ability to analyze complex situations and creates new insights to improve business processes and maximize use of technology. Delivers Capacity & Availability Management services to optimize existing IT resources. Builds and maintains relationships across IT areas. A competent professional with total experience of over 7 years in the combination of  Capacity & Data Center Operations in IT Sector. Presently associated with CSC Pvt Ltd. as Capacity Manager.

Work History

Mar 2015May 2016

 Capacity & Availabilty/PMO Planning in VMware (Sr. Specialist)

HCL Tech IOMC Ltd.

A subsidiary of HCL Technologies, HCL ISD is an IT services company. Headquartered in Delhi, NCR, India, HCL ISD was instituted in 1993 with the objective to address the demand for cost-effective management of technology infrastructure across geographically dispersed locations. www.hcl.com

Project: Global IT Operations

Responsibilities

  1. Manage the Virtual Infrastructure which has 150 ESX hosts and 2500 Virtual Machines on different locations.
  2. Monitor server utilization (CPU/ Disk/ Memory) of ESX servers through TeamQuest tool & prepare forecasting reports as well in order to provide weekly & monthly reports.
  3. Analyzed business requirement for clients and documented it and developed business solutions accordingly.
  4. Perform basic troubleshooting of VM issues, Host issues, Vmotion issues and Hardware issues.
  5. Responsible for tracking and monitoring progress of different projects as well as coordinate delivery dates.
  6. Handle tasks like reviewing, maintaining and highlighting the changes in project plan.
  7. Develop customized dashboard reporting to standardize & streamline network performance reporting that drives focus on end-to-end performance improvement opportunities.
  8. Assist Project Managers and Program Managers in handling daily activities.

Aug 2013Mar 2015

Capacity/ Performance & Availability Management (System Engineer)

FIS Global Business Solutions Pvt Ltd.

Project: Remote Infrastructure Management

Remote infrastructure management (RIM) refers to remotely managing information technology (IT) infrastructure such as workstations (desktops, laptops, notebooks, etc.), servers, network devices, storage devices, IT security devices, etc. of a company.

Responsibilities

1) Work with different clients on different tools to measure the dayend, weekly, monthly performance and so on. Major concentration was on reporting for servers- particularly physical and virtual boxes (Windows, Unix/Solaris, VMware environment).

2) Reporting includes pulling out the data from different capacity analysis tools and prepare reports accordingly. Interacting with different clients to prepare dashboard, new report templates as per their requirements.

3) Monitor 25,000 servers and preparing reports on monthly basis considering three basic things:

a) CPU Utitilization (Used, %Free, %Busy)

b) Memory Utilization (Used, %Free, %Busy)

c) Disk (%Used, %Free, Transfer rate and file System)

4) Use TeamQuest Reporter, TQ Analyzer, TQ Surveyor, TQ view Concord & Ganglia as our Capacity analysis tools.

5) Use STAR & Hubble, vSphere client & Configuration Management Database for checking status of the servers, host, guest and checking actual status of the Virtual machines and prepare performance reports accordingly.

6) Use Case management tool for initiating different incidents, change requests for different issues. Working on preparing dashboards & adhoc reporting includes client specific data/requirement.

7) Take part in the client/team meetings, which includes Suggestions and Report presentations.

Tools and Application

1) VMware 5.0

2) Team Quest                                                                                                                                            2

3) Concord

4)Ganglia

5) Case Management System

6) STAR

7) Hubble

8) Configuration Management Database (CMDB)

May 2011Aug 2013

Capacity & Availability Management (Sr. Analyst)

HCL Tech IOMC Ltd

Project: Deutsche bank

Deutsche Bank is a leading global investment bank with a strong and profitable private clients franchise. A leader in Germany and Europe, the Bank is continuously growing in North America, Asia and key emerging markets. With more than 78,000 employees in over 70 countries worldwide, Deutsche Bank offers unparalleled financial services throughout the world. The Bank competes to be the leading global provider of financial solutions for demanding clients creating exceptional value for its shareholders and people.

Responsibilities

Produce daily, weekly and monthly reports to manage the Capacity and send it to the Management in an excel format.

Daily

Health Check report

Weekly

1) DoD and sDoD full report comes from DoD reporter. sDoD vLAN Capacity report

2) DoD vLAN Capacity report DoD & sDoD DataStore reports

3) DoD and sDoD Inactive Sessions tracking report sDoD projects status report

4) Cluster Capacity report

Monthly

1) dbRAS report

2) BlackBerry Users Inventory report DoD and sDoD Tracking report

3) Work on adhocs as requested by the management and also uses the DoD reporter tool to know how many Virtual Centers, Clusters and sessions are available in the environment including Production and UAT both.

4) Work on Recertification process. It's a process where a user hasn't been logged in for more than 40 days or more, we can reclaim the session. Also use dbRIB tool to create dbLists for DB environment.

5) Work on Salt and Peppering sessions. In this we balance the sessions between the Data Centers. Work on migrations from one Data Center to another after analyzing the Capacity.

6) Work on VMWare Vsphere Client 4.1 and managing the VM Environment.

7) Work on raising a Request for service to manage the DoD and sDoD infrastructure or for storage increase. Also provide the tracker for Request for service to the management, just to provide them a status.

8) Work on raising different change requests for datacenter migrations. Also send notifications prior to any scheduled change. Moreover attend the change meetings.

Tools and Application

1) VMware Vsphere Client 4.1

2) DoD Reporter

3) Lotus Notes 8.5

Dec 2008Apr 2011

Windows Server Batch Monitoring (Analyst)

HCL Tech IOMC Pvt Ltd.

Project: AIGGIG Investments

Monitor and troubleshoot the alerts from production and testing servers for AIG Investments. AIG Investments is a group of international companies that provide investment advice and market asset management products and services to clients around the world. AIG Investments is a worldwide leader in asset management, with extensive capabilities in equity, fixed income, hedge funds, private equity, and real estate. AIG Investments manages nearly US $753 billion in assets, and employs more than 2,000 employees in 46 offices around the world.

 Responsibilities

 Provide support for 2000+ Windows Server for all BU's of AIG Investments located in different regions of United States of America, ASIA PACIFIC and EMEA as per AIG Standard.

1) Work on Unicenter autosys job management.

2) Monitor the Autosys batch jobs and processing the daily batch requests. Troubleshoot the reason for job failures. Perform Batch requests on autosys.

3) Gained knowledge on Magic tool and maintained 100% SLA on tickets.

4) Handle all Technical Escalated issues, finding the route cause to fix the problem.

5) Take part in daily meeting for any change required by the users as a part of change management process. Send daily, weekly and monthly reports to the management.

6) Investigate and Rectify the alerts on the Servers generated through the Monitoring tool MOM. Check daily event viewer of all the servers.

7) Complete root cause analysis (research incident/task to determine cause of the error, document and recommend resolution).

8) Check BizTalk server on daily basis for any suspended instances and inform the same to the user. Work on Data stage to check errors and reset it as per the requirement.

9) Create space on windows servers and process enhancement by updating the Run books and documenting best practices.

Tools and Application

1) VMware Infrastructure Client & Virtual Infrastructure Client 2.0

2) OpenStaars Application

3) WIN SCP Data stage software

4) Data stage Director

5) Service Now

6) CA Unicenter Autosys and UWCC

Education

Aug 2005Nov 2008

B.Com (P)

Delhi University
Aug 2005Nov 2008

Software Engineering

NIIT

Certifications

MCP, MCSA, ITIL V3

Declaration

I, hereby, do solemnly affirm that the details furnished above are true up to the best of my knowledge.

  

                                                                                                                                                                                  Neha Chauhan