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Relevant  experience in virtual world work with near perfect feedbacks

Ability to learn fast and adapt to different working environment

Resourceful and optimistic

Wise and energetic approach in solving issues

Get the job done!

Work experience

Sep 2012Present

Travel Website Content Manager French

  • Research Select Create Edit and Publish content
  • Promote best flight prices
  • Article SEO oriented
  • Social Media Communication (Hootsuite, Instagram, Facebook, Twitter ...)

May 2015Sep 2015

Zendesk Customer Support Agent Fr/Eng

  • Interact with the customer by phone and email
  • Keep record of customer demand and interaction
  • Proceed with customer order
  • Retain customer
  • Record detail in inquiries and complaint to provide feedback and increase customer efficiency
  • Follow up and direct requests and unresolved issues to the designated resource

Social Media Marketeer

Feb 2011Sep 2014

Social Media Marketeer Fr

  • Implement the company's Social Media marketing
  • Reach realistic and useful goals in order to boost sale growth
  • Strong communication
  • Well organization
  • Reactivity

Study Mode, LLC

May 2011Jan 2014

Os Ticket - Zendesk Customer Support Agent Fr/Eng

  • Interact with customer in order to provide the help needed in response to inquiries, question and request concerning products and/or services.
  • Comprehend and solve the customer issues through email
  • Provide billing and pricing information
  • Setup Customer Account