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Work experience

Apr 2013May 2015

Senior Consultant, Kpmg

KPMG
  • In depth gap analysis across all touch - points to formulate a SOP manual for a leading online market place, resulting in bagging a deal of INR 2 crores. (Snapdeal)
  • Worked closely with Senior Directors and Partners on 9 multi - national opportunities to prospect, pitch and close new business.(Business Development)
  • Designed 30+ campaigns to capture user insights from 8500 customers, across 23 locations, for a leading GSM operator. (Sampark / customer outreach program)
  • Collaborated with clients design and IT team to develop a centralized VOC portal (PAN INDIA) for a leading telecom operator. (Sampark / customer outreach program)
  • Led a travel and accommodation review across 4 locations for a leading telecom major resulting in identification of business improvement opportunity aggregating INR 10 million. (Vodafone travel and accommodation)
  • Managed relationships with C level employees / top management on various projects across Telecom, BFSI, ITES, eCommerce and Manufacturing sectors.
May 2007Feb 2010

Inflight executive

Jet Airways

Cross- functional experience on international sectors, with a proven record of handling in-flight services, emergencies and customer grievances

Education

M.B.A

Symbiosis Institute of Management Studies, Pune
20102011

DBU

Welingkar Institute
20062009

B.Com

Mumbai University

Skills

Negotiation
Client relations
Team management
Analytics

Portfolio

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achievements

  • Promoted to Senior Consultant, KPMG ,2013-15.
  • Awarded Super Employee, KPMG, 2014.
  • Awarded Super Team KPMG, 2014.
  • Rated as a ‘Highly effective performer’ for 2 consecutive years, KPMG.
  • Exceptional feedback / comments from multiple clients – AVPs / dept. heads
  • Handpicked by Partner to co – lead management consulting editorial, pan-India, KPMG.
  • Led a team to create a module, showcased at Management Consultants training Pan-India
  • Personal appreciation from COO, Partners and Senior Directors, KPMG
  • Commendations for excellent services rendered on domestic / international flights, Jet Airways (*evidence upon request).

 

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KEY PROJECTS

  • Comparative survey of blackberry services (customer perception and service levels) across top five service providers in Pune
  • Marketing Strategies followed by retailers in recession
  • Brand conceptualization of an economic SUV
  • Global Business Environment: SLEPT analysis of Russia