Customer Care Executive
2002 - Present
Daksh eServices Pvt
Ltd. Designation: Customer Care Executive My job profile was handling customer concerns directly and providing timely resolution. I was awarded with Top Gun Award in & eCare Star award in 2004 for being top performer in business unit.
Sep 2008 - Mar 2010
Educomp Raffles Higher Education Limited
14 Position Held: Senior Manager Job Profile-Managing entire gamut of HR activities for diverse workforce 250+ including expats. Strategic HR HR Annual Operating Plan: Manpower planning in consultation with the heads of departments. Preparation of HR budgets for a Financial Year and and report progress on budget Vs actual on plans. HR Policies & Systems: Initiate, review & redesign HR policies based on organizational evolving needs & Industry Trends. Consult and coordinate with Business Heads to ensure proactive implementation and application of HR processes like Probation Reviews and so on. HR Operations Expatriate Mobility & Benefits Management Assist in smooth transition for incoming expatriates, which include entry meetings, other services relating to compliances from visa related to other local registrations, filing personal tax returns & so on. Manage benefits of expatriate employees such as Forex Fluctuation, Tax equalization & so on. Payroll Processing Coordinate with HR SPOC, payroll agency & manage end-to-end payroll cycle for 250+ staff on various engagement models(Full Time Employees, Contractual(Third Party Payroll), Retainers). Management of Tax Equalization & Exchange Rate Fluctuation Benefit for Expatriate Employees. Administration & payout of Non taxable CTC components like Medical Reimbursement, Telephone Reimbursement, Sodexo Vouchers, LTA, Car Hire, Petrol, Driver & so on. Statutory Compliances Ensure compliance with the existing rules and regulations of government and take corrective action. Manage Internal Audits and liaison with legal consultant on case to case basis. Ensure filing of returns related to PF, ESI, PT, Labour Welfare Fund, Income Tax, Gratuity, Shop & Establishment Act etc. Benefit & Welfare schemes Responsible for management of Group Mediclaim Policy, Ground Personal Accident & Group Term Life policies. Set up help desks for Medical check-up and Health awareness programmes. Performance Management Managing Annual Performance Management Cycle. Benchmarking internal & external market compensation parity, Incentive schemes and use market data to review and make appropriate Merit Increase recommendations. Manual computation of new salary structures for each individual.
Jun 2007 - Sep 2008
Designation: Deputy Manger- Job Profile: Compensation & benefits-Preparation of monthly input template for submission to payroll agent for 12000+ employees. Analysis of Payroll Variance and preparation of quarterly payroll accruals HR MIS: Management of HRIS & dashboard for Monthly CEO Review for 12000+ employees related to life cycle employees in organization like quality of hire, attrition analysis and so on. Performance Management System: Driving Annual Performance Management Cycle through Zonal and Circle offices twice a year and proposing Merit increases based on parity & allocated budget.
Manager-Human Resource & Training
Jun 2004 - Aug 2008
Bharti Airtel Services Limited
Position Held: Manager-Human Resource & Training Job Profile-Managing workforce 4000 + employee in 100 + locations across the country. Compensation & benefits-Salary Processing, Incentive Calculation & F&F Settlement. Responsible of HR ERP Implementation & managing HR Helpdesk for escalations. HRMIS-Weekly and Monthly Dashboard & HR analysis report to management, Dealing with Statutory Compliances like-PF & ESI & other labour compliances like S& E Act Monitor and handle Statutory Audits, PF Inspections, Internal and external Audits.
May 2006 - Jun 2007
RMB Bharti Airtel Services Limited
Designation: Lead-HR(Compensation & Benefit & Employee Engagement) Job Profile: Monthly Payroll & Salary processing for 2500+ employees in NCR circle. Manning all HR Reports & MIS like Manpower Account & Performance Analysis for North Region. Responsible for driving employee engagement for two Zonal Hub offices of 400 employees.
Jun 2004 - May 2006
On Payroll of Outsourcing Partners Bharti Airtel
Designation: Process Officer (Flexione/Teamlease) Job Profile: Responsible for all the documentation of employees from Joining Formalities to Exit formalities. Monthly Attendance & Payroll Management-1200 outsourced employees. Employees Query Management & Personnel File Maintenance