Stacy Monroe

Work History

Work History

Nov 2005 - Present

Sr. Customer Service Representative


At MetLife I work in the call center answering the multi-line telephones. I service customer's life insurance policies. I am a multi-product consultant, which means I service different types of life insurance products at the same time. I am trained for both General American Life Insurance and MetLife Life Insurance. I take calls for both of these product as they come in which ever is waiting in line first. For doing this I have to make sure I have all systems readily available for both products.

When talking to the customer I receive much personal and security information for the safety of the customer and the company. I also can assist the customer in taking loans on the policy and process them. I can make slight changes to the policies. Calls are recorded and monitored for safety purposes and I pass my monitors by making sure security is passed, the correct questions are asked, explaining the product to the caller and making sure the customer understand the explanations, sending out forms to make changes on the policy, giving time expectancies, and recaping the conversations.