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Summary of Qualifications

Senior Management Executive offering 21 years of professional experience in healthcare systems. Accomplished business leader with broad knowledge of acute and ambulatory clinical services. Extensive experience in programs for behavioral health, primary care, substance addiction, HIV/AIDS, and all-inclusive care for the elderly. Strong background in Electronic Health Record development and implementation, Joint Commission, CARF, HIPAA, HITECH, Meaningful Use, and state/federal healthcare regulations. Highly skilled in clinical reimbursement, utilization management, program implementation and operations, systems/gap analysis, business intelligence, customer service, budget development, process design and improvement, project management, and medical terminology. Broad knowledge of ICD-9, ICD-10, SNOMED and HL7.

Professional Accomplishments

Led team to develop Electronic Medical Record for Program of All-Inclusive Care for the Elderly (PACE) and integrated Primary Care/Behavioral Heathcare ClinicCreated Service Desk customer service initiative which reduced complaints by 75% Board Member and officer, Texas Community Centers Information Management ConsortiumTexas Representative and Board Member, National User Group, Netsmart CMHC SoftwareStatewide Data Standards Committee Member for implementation of Texas Clinical Management for Behavioral Health Services (CMBHS)

Work experience

Jul 2011Present

Project Manager

FEi Systems, Inc.

Develop consistent and user-friendly approaches to user interface screens and objectsTranslate customer needs into screen design requirements via solution diagrams, workflows, and business rulesProvide healthcare domain knowledge to weave into software content and workflowEnvironment: MS Office Suite, including Access, Excel, InfoPath, PowerPoint, Project, OneNote, Outlook, SharePoint, and Word. MS Lync, MS Visual Studio, Team Foundation Server, and TeamCompanion

Sep 2005Jun 2011

Chief Information Officer

StarCare Specialty Health System (formerly Lubbock Regional MHMR Center)

Provided executive leadership to clinical and administrative programs in acute and ambulatory settingsDeveloped and implemented policies and procedures, systems and software design, business process analysis and reengineering prevention/intervention Utilized technology to integrate, standardize and transfer knowledge of administrative and clinical informationIntegrated patient, administrative, and information technology services across the agency to improve efficienciesServed as HIPAA Security OfficerEnvironment: MS Office Suite, including Access, Excel, PowerPoint, Project, Outlook, Visio, and Word. Adobe Creative Suite, including Acrobat Pro, Illustrator, and Photoshop

Sep 1998Aug 2005

Data Management Director

StarCare Specialty Health System (formerly Lubbock Regional MHMR Center)

Provided data quality management for a network of healthcare providers serving over 6,000 patients per yearImplemented clinical data warehouse using MS Visual Studio and MS Reporting ServicesDesigned and implemented new EHR and Managed Care Organization functionalityEnvironment: MS Office Suite, including Access, Excel, PowerPoint, Project, Outlook, and Word



ITIL Foundation Certificate in IT Service Management V.2

Information Systems Examination Board


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