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Work experience

Jan 2012Apr 2013

Bid Support Officer

Brüel & Kjær EMS

* Managed and allocated enquiries from the EMS Sales Desk e-mail inbox

* Managed and collated the Opportunity report for Sales Desk meetings

* Managed and updated new and existing opportunities in the EMS InfoCentre (MS SharePoint)

* Conducted Quality Assurance review for all tender submissions

* Uploaded all relevant documents, including necessary approvals onto the InfoCentre

* Maintaining standard sales and marketing collateral on InfoCentre

* Updated the EMS Sales forecasting tool (MS Excel) and generated monthly B&K global sales report

* Created forms using Adobe Live Cycle

* Created Customer Pages onto InfoCentre/ MS SharePoint

Mar 2011Dec 2011

Maintenance Co-ordinator

Limcorp Contracts Management

* Co-ordinate and schedule property maintenance services such as repair work, property modifications and general work of plant property, and relay requests to appropriate supplier.

* Maintain record of requests and services on maintenance works database

* Request & compare prices from sub-contractors.

* Process sub-contractor invoices, suppliers' invoices & client invoices.

* Document control duties

Oct 2010Dec 2010

Asset Auditor

Department of Planning and Community Development

* Conducting an electronic audit of the Department's Asset. This involve scanning barcodes of computers, monitors, printers, multi function devices, faxes, digital cameras, computer software, external hard drives and other electronic equipment

* Entering asset details into the SQL Database

* Conducting follow up visits to absent staff members and inputting their details into the database

* Cleaning of floor plans and re-drawing the floor plans into the database

* Re-drawing Two Dimensional Floor plans into Three Dimensional Maps. This allowed the user to have a virtual visit of the various offices of the Department

* Matching Staff Names with their desk onto the floor plans. Then inputting staff details onto the floor plans. This provided an interactive map to search the exact location of staff

Sep 2008Sep 2010

Software Distribution Officer

Roads and Traffic Authority (RTA) of New South Wales

* Providing quotes for SCATS Software

* Processing the sales orders and invoicing of SCATS Software

* Creating and registering of SCATS Licence keys

* Dispatching of SCATS software packages to end users

* Assisting in the contract management of SCATS Customers. Tasks included registering contracts, updating contracts, archiving superseded contracts and filing of contracts.

* Distributing software updates to customers with Software Maintenance Contracts.

* Maintaining and registering customers with End User licence agreements

* Creating, maintaining and distributing price lists for SCATS products.

* Registering and updating of outgoing and incoming correspondence

* Creating and updating monthly, quarterly and annual sales reports

* Providing and assisting SCATS Help-desk enquiries submitted by email and telephone

Nov 2006Jul 2008

Bid Co-ordinator

ISS Facility Services

* Formally responding to tender documents. This included providing company information relating to ISS' Occupational Health & Safety, Quality Assurance, Equal Opportunity and Environmental Awareness policies.

* Co-ordinating with our legal department to provide legal comments on prospective contracts.

* Submitting sales proposals and contract extensions to existing clients, wishing to retain our cleaning services for their premises.

* Responsible for maintaining Quality Assurance reports on a monthly basis. The QA Reports would provide information relating to our cleaning performance, quality of work and waste management statistics (e.g. Reducing Landfill waste and increasing recycled waste)

* Assisting the Operations Manager to ensure all Implementation tasks and procedures were followed for new clients. This was to ensure all aspect of our cleaning services (e.g. Sufficient cleaning equipment, Full uniforms for ISS staff, Creating customer accounts with ISS Finance Department) were properly

implemented for new contracts.

* Providing general administration duties including filing customer information in electronic and hard copy folders, archive unsuccessful and lost tenders and minute taking during sales and project meetings

Nov 2005Dec 2006

Digital Red Light and Speed Systems Administrator

Tenix Solutions

* Downloading all images from Red Light and Speed Camera Equipment throughout Victoria using Toad (SQL) Scripts and uploading to the Verifications Database

* I would monitor the functionality of Fixed Red Light and Speed Cameras throughout Victoria ensuring the equipment were providing reliable images (Unreliable images included Over Exposure, Under Exposure, Incorrect angles, non-functioning traffic signals and vandalised equipment)

* I would report faulty equipment to Field Technicians. Once Field Technicians have completed their work, I would test the equipment by sending a "ping" signal from our computer to the equipment

* I would also work on Site Acceptance Testing projects with the Digital Red Light and Speed Systems Department to test new equipment on new intersection. Once the equipment was functioning, we would capture a sample of test incidents to analyse the viability of the new intersection. We would then produce the Site Acceptance Testing Reports and present our test results to a Panel consisting the Department of Justice and Victoria Police

Sep 2004Oct 2005

[email protected] Help Desk Administrator

Johnson Controls

* Working on the [email protected] Helpdesk, I would input incident reports onto BP's [email protected] (Incident Reporting) Database. Incidents were reported by BP staff and other members of the Facilities Department by calling through to the Helpdesk or Emailing incidents

* Collating and producing monthly reports and statistical information throughout the BP Network. Monthly reports were then produced using MS Excel and MS Powerpoint

* Co-ordinating and assisting internal audits to report on various risk assessments (risks relating to health, safety, security and environment)

* Assisting the HSSE Manager on serious incidents, such as incidents causing workplace injuries and inputting reports onto the [email protected] database

*I would conduct [email protected] training classes for BP and Facilities staff to ensure staff was capable of creating incident reports

Dec 2003Sep 2004

Picture Desk Administrator

Getty Images

* I would view the ten daily newspapers throughout the United Kingdom and identify images used in newspapers and match then against the Getty Images Database

* I would also collect, record and label regional and national newspapers (Midlands, Tyneside, Scottish, Irish and Welsh newspapers) and identify images that matched on the Getty Images Database

* Archiving and recording all tabloid and broadsheet newspapers for future references. Newspapers were collected for recycling once newspapers were older than three months.

Sep 2000Jul 2003

Marketing Co-ordinator

MacDonald Johnston Engineering (Sweepers & Waste Management Vehicles)

* Submitting formal tender submissions and sales proposals to various Australian Municipalities and Councils

* Organising with Freight Forwarding companies to export garbage truck body to clients in Italy, France, Belgium, United States and New Caledonia

* Producing street sweepers and garbage trucks brochures utilising Photoimpact and MS Publisher software

* Communicating with printing houses, promotions companies and video distributors to create various marketing items such as brochures, merchandise and promotional videos

* Creating Competitor comparisons for our street sweepers and garbage trucks

* Creating and maintaining the Sweeper Sales Manual. The Sweeper Sales Manual was a hard copy of all marketing information including brochures, technical specifications and competitor analysis (an electronic version was also created)

* Creating and maintaining the “2nd Hand Sweeper Catalogue” and distributing the catalogue to the various National State managers

Mar 1999Sep 2000

Marketing Assistant

Multiactive Software

* Creation and updating of Marketing Brochures, Advertisements and Product Editorials* Co-ordinating Sales Presentations (In house and Breakfast Seminars) of the company's product* Co-ordinating and assisting the company's stand during Exhibitions and Trade shows


Mar 1995Nov 1998

Bachelor of Commerce (Business Computing)

Deakin University

Majors: Marketing and Management Information Systems


MS Dynamics CRM
3D Studio (3D Design Software)
Microsoft Sourcesafe
SCATS (Sydney Co-ordinated Adaptive Traffic Systems)
Toad (SQL)
Visual Basic
Ulead Photoimpact
Maximizer (Customer Relationship Management Software)
EZ Video Editing Suite
Surveycraft (Computer Assisted Telephone Interviewing)
Surveycraft, is a software tool that allows to write survey questions and have them outputted either as pen and paper, CATI, CAPI, Web, or in combination.
JIRA provides issue tracking and project tracking for software development teams to improve code quality and the speed of development.
[email protected] Incident Reporting
[email protected] is a web-based, online reporting of accidents and incidents of all types (safety, health, environment, quality, security, complaints etc).
Adobe LiveCycle
Adobe LiveCycle is used to build applications that automate a broad range of business processes for enterprises and government agencies. It combines technologies for data capture, information assurance, document output, content services, and process management
Microsoft Publisher
Microsoft Access
Microsoft Powerpoint
Microsoft Excel
Microsoft Word


Seeking a position, where I am able to utilise my previous experience in Marketing, Business and Sales support.

I am able to apply my previous customer relations experience to improve customer satisfaction and provide a positive contribution to the company.


I am able to offer over a decade's worth of Sales, Marketing and Business support experience.  

I have a natural tendency to support and share my knowledge with my work colleagues.  

I also offer superior customer service with my  clear and confident communication skills including telephone, email and presentation experience.


•Sports (Melbourne Storm and Melbourne Victory Member)

•Fitness (Filipino Martial Arts and former member of the Bondi Raiders Gridiron Club, NSW (Offensive  Line)

•Travelling (Australasia and Overseas)

•Pets (Dog walking)