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Work experience

Additional Work Experience

Executive Manager                     Walgreens Drug Stores, Inc.        2003

Managed a multi-department store that averaged over $90k a week.

Managed, trained and developed assistant managers.

Consumer Relations Specialist  Agency for Health Care              2000

Trained medical office staff on the Medicaid billing and information system.

Developed and implemented community training programs for the Medicaid billing system and process.

Customer Care Department Supervisor  US Cellular                   1997                 

Maintained retention center database and monitored calls for quality assurance.

Developed wireless billing system training program for new associates.

Jul 2008Present

Business Professor/Job Relationship Developer

Heritage College/Institute
  • Provide student-centered instruction for undergraduate business management courses
  • Subject-matter taught: Leadership, Business Ethics, Marketing, Social Media Marketing, Accounting, Business Plan research and writing, Career Development, Networking, Resume Writing, Public Speaking
  • Work independently to continuously build relationships through networking and cold-calling local businesses to promote student job placement.
  • Provide curriculum, lesson plan, and technology integration training and support for newly hired business instructors.

Position Highlights:

  • Designed, Developed, deployed, and maintain school website.
  • Increased and maintained course attendance from 73 % to 87%.
  • Promoted to Business Relationship Developer position within 8 months of hire date.
  • Redesigned course curriculum through the integration of web 2.0 technologies.
Jun 2008Present

Contributing Editor

  • Contributing editor for Bright Hub’s project management channel.
  • Edited over 100 articles written by a variety of authors. 
  • Editorial duties include: optimizing articles for premium search engine placement, incorporating relevant keywords, correcting spelling and grammar mistakes, and incorporating relevant images. 
  • Authored over 30 articles for Bright Hub on the subjects of project management and collaboration.
  • Highly regarded software reviewer. 
  • Contacted by several software developers such as: ProjectGenius, ConceptShare, ProofHQ, and NuoSpace to write product reviews of their project management software.


Inscribe Communications, LLC
  • Manage a part-time business writing and public relations company that services small business in the Jacksonville area.
  • Efficiently manage the day -to- day operations of the business, including but not limited to: product development, marketing, administration, accounting functions, and sales
  • Apply superior communication skills toward diplomatically and resolving customer issues

Position Highlights:

  • PR Coordinator for and contact for the Florida Cares Initiative 2008
  • Boys2Men Conference Public Relations Contact2008
  • Media Contact for the Jacksonville Urban Debate League Kickoff2008

District Logistics Manager for the Old Navy Brand

The Gap, Inc/Old Navy Stores
  • Managed the logistics and facilities of four stores that averaged $3-5 million dollars in annual sales.
  • Worked with regional management on product placement, pricing and other strategic operational issues.
  • Utilized management information systems to analyze and forecast consumer trends, and identify sales opportunities.
  • Responsible for productivity improvements for the shipment-intake process, product placement, and price management.
  • Set, monitored, and provided follow-up on logistics productivity goals, and objectives in order to increase sales.
  • Developed recruiting, and staffing goals, objectives, and milestones
  • Directed all tasks and activities associated with risk management, store safety, and facilities maintenance.

Position Highlights:

  • Increased sales by 3.3% from 2007-2008, through benchmarking, strategic planning of merchandising displays, and a decreased warehouse intake process.
  • Developed and implemented a new district-wide shipment-intake process.
  • Responsible for training new general managers and logistics managers on proprietary information systems, Point of Sale back office system, store merchandising, and logistics.

Area Operations Manager

Family Dollar Stores, Inc.
  • Managed a district of 24 stores and 300 employees in North Carolina and South Carolina.
  • Created district budget and sales goals based on key performance indicators, data analysis, and seasonal trends.
  • Created queries to produce vendor reports to drive district sales goals.
  • Negotiated vendor contracts on special promotions and pricing strategies to maximize store gross profits.
  • Provided active, directional leadership of store managers, supervisors, and project management teams.
  • Scheduled, planned, and forecast district inventories using inventory management systems.

Position Highlights:

  • In 2005, promoted from Performance Manager in Tampa, FL to Area Operations Manager in Charlotte, NC.
  • In 2004, promoted from General Manager in Jacksonville, FL to Performance Manager in Tampa, FL.
  • Served as the liaison for the company-wide cooler roll program, and web-based POS system.
  • Achieved a year to date same-store sales increase of 10.8%.
  • Reduced district inventory shrinkage four points, from 4.2% to 3.8%.
  • Responsible for a four-point payroll reduction of 9.1% to 8.7%.




Walden University

Research Interests include:

  • Technology Start-ups
  • High-potential, high-growth entrepreneurship
  • Entrepreneurship education
  • Web 2.0 and 3.0 Technologies
  • Business and IT Alignment
  • Project Management Software
Sep 1999Aug 2001



Technical/Computer Skills
  Hardware: Windows/Intel Based PC's Software: Windows 2000/XP/2003, MS Office 2003, MS Office (Mac) 2008, MySQL, BaseCamp, ConceptShare, Drupal, ProofHQ Social Media: Twitter, Facebook, LinkedIn, Delicious, WordPress, Flickr, StumbledUpon, MySpace, Search Engine Optimization (SEO), YouTube  


  • Internet Applications
  • Web 2.0 and 3.0
  • Entrepreneurship
  • Running
  • Tech Start-ups
  • Economics


To obtain a take-charge position where I can utilize my 12 years of operations, Internet technology and project management experience to support the achievement of company business goals and objectives.


Natasha Baker a Business Instructor PhD candidate with over 12 years of progressive operations management experience.  Natasha holds a BS Degree in Public Relations and a MBA from Webster University. Natasha is in the process of relocating to Orlando/Apopka and is seeking employment opportunities.


Florida Teacher Certification - Elementary Education

Florida Department of Education

Florida Teacher Certification - Business Education

Florida Department of Education