Senior Executive
VODAFONE
Key Result Areas:
Sales & Marketing / Business Development
- Managing & monitoring sales & marketing operations, increasing sales growth and driving sales initiatives in order to achieve business goals
- Implementing business development plans for achievement of organisational goal in terms of revenue and profitability targets
Distribution / Channel Management
- Conducting meeting with Retailer & DSE/Distributor; building strong network with reliable Channel Partners, Dealers & Stockiest; developing 2 new distributors
- Appointing distributors in non-performing areas, developing infrastructure for new channels and optimising performance levels of channel partners
Client Relationship Management
- Managing customer centric operations & ensuring satisfaction by achieving delivery & service quality norms; attending to complaints and undertaking steps for effectively resolving them
- Interacting with the customers to gather their feedback regarding the product satisfaction; overseeing customer market share by driving pre-paid activations to increase share of gross adds through retailers
Team Management
- Mentoring, monitoring and motivating team to enhance their sales and operational efficiency
- Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst the team members
- Ensuring 100% Incentive earning of each team member
Highlights:
- Efficiently overachieved the target by 50% in the assigned territory
- Effectively derived revenue market share by ensuring the increase in recharge availability
- Proactively cemented the relationship with distributions by increasing the Recharge, SIM & Data Selling outlets to the maximum possible extent in the assigned territory
- Bagged:
- Vodafone Superstar Award Thrice for good performance
- Circle Combat’14 Award Winner and received a trip to Malaysia for Business excellence
- Second position among all Channel Managers of Gujarat
- Bagged Best RM Award twice at Branch Level once at circle level
- Currently handling 3 distributors with a revenue of 3 Crore and 7000 Activations
- Accomplished significant growth in Data Revenue by 130% in current year
- 150% Target achievement of Mpesa customer acquisition in the year of 2014
- 110% Infrastructure for better business support (Highest in Gujarat)
- Handled two different territories in 3 years with Successful appointment of 3 new distributors (1 in Chikhli and 2 in Navsari) for correction, better reach in market and best execution.
- Holds the merit for consistently delivering for 12 months 100%+ achievement in acquisition in 2012-2013 (Bardoli)
- Received promotions 2 times in 3 years of tenure
- In the very first month of joining Vodafone awarded as Best Debutant for successful completion of “Har gao, hamara Gao” – A project, with 101% achievement (First time in Gujarat)