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Skills

ERP
Tally
SAP
MS Office
Expertise in MS office ( MS word, Excel, Powerpoint, project, etc)

Interest

Involved in CSR activities and community welfare

Work experience

Jul 2011Present

Sales Support

Ingram Micro India Ltd

Key Result Areas

  • Accountable for providing support to Field Sales Personnel and working effectively as a team.
  • Co-ordination with sales operations and the warehouse.
  • Stock audit on a regular basis (Team).
  • Managing database of customers, administering orders and ensuring they are well executed.
  • Quotation preparation and Order management.
  • Supervising the dispatch and delivery of order, following up for outstanding payments and liaising with the payment collection from the channel partners.
Jul 2010Jun 2011

Head-Customer Care

Tax Plus Pvt. Ltd., Baroda

Key Result Areas

  • Involved in:
  • Developing a customer service policy for an entire organisation and steering a team of customer services staff
  • Handling face-to-face as well as telephonic enquiries from customers
  • Coordinate with customers and internal departments
  • Liaised with the client as well as the internal organization to ensure that the client receive the best of service and support and followed up with the internal teams to ensure the proper and timely delivery of the orders
Mar 2009Apr 2010

Associate-Key Accounts

Pelikan Office Automation Pvt. Ltd

Key Result Areas

  • Accountable for developing and farming the accounts for IT Hardwares as well as Software
  • Engaged in building relationship at corporate as well as channel level
  • Responsible for maintaining and nurturing relationship with internal teams to ensure delivery/operational support
  • Negotiated and closed the opportunities with the help of Senior Management
  • Facilitated inputs and benchmarks to the management to take specific decisions
May 2008Dec 2008

Sales Associate-Corporate Sales

HCL Info Systems Ltd., Coimbatore

Key Result Areas

  • Monitored the market of computer hardware and other peripherals, developed a customer database for surveillance solutions and designed trade show materials
  • Retained and ensured the proper functioning of existing accounts and carried out cold calling.
  • Preparation of quotation and follow up till sales closure.
  • Co-ordinated trade shows for promotion of products
  • Headed business development and marketing activities to augment the customer base and promote new products into specialty markets 

Education

Aug 2006May 2008

MBA

Guruvayurappan Institute of Management, Coimbatore
Jun 2003Apr 2006

BBA

University Institute of Technology