d. e. Agent/Client tool f. Password Administration g. Hardware Diagnostics h. Intranet/Intanet Experience Experience Support services analyst in the Department of Information Technology. Troubleshooting with Hardware, Software, Sys Packages related problem. Providing Assistance to the end users through remote desktop program. Generating performance reports Beginner/intermediate level in ITIL Good knowledge in Application development and Maintenance Generating performance reports Ability to build Helpdesk guideline, documentation, reports. Prepare & conduct Presentation and awareness session to users Upgrading Software for spy error and Virus Attack. Routing Network for new client, Email Receiving and dispatching through outlook express. Provides instruction and training to users and other employees on day-to-day procedures. Records and maintains Hardware and software Problems, performs problem resolution and provides on-call support for Computer/network systems..