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CAREER OBJECTIVE

Organized and results-driven Sales  &  Sales Operations Management professional with 7+ years of experience in Sales, Customer Relationship & Order Management for APAC, EMEA  & North America Region. Consistently earned top ranks in sales performance by understanding customers core needs and building relationships that provide value for the company.

I will do my best to always
- BE PREPARED
- KEEP IT SIMPLE
- BE CREATIVE - understand your business and challenges deeply enough so that I may suggest solutions not previously considered
- BE ACCESSIBLE - always
- BE ACCOUNTABLE - if I can't solve the problem, I will find the person who can.

Work History

Nov 2017Present

Order Management Specialist (Sales Operations)

Kaseya

Kaseya is the leading provider of cloud-based IT management and security software. Kaseya solutions allow Managed Service Providers (MSPs) and IT organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower MSPs and mid-sized enterprises to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions. Kaseya solutions are in use by more than 20,000 customers worldwide in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya is privately held with a presence in over 20 countries.

 

  • Daily processing of quotes and  Purchase orders; general day-to-day problem solving and data entry and provisioning of Licenses and handling the Entire APAC & EMEA Market.
  • Prepare quotes for maintenance renewals
  • Work closely with Sales, Development, Account Managers, Product specialists, Support, collections and billing  and collections team, to verify and fix any transactional issues in a timely manner
  • Review orders for completeness and accuracy; ensure commercial compliance, reconcile billing to customer order/quote
  • Develop working knowledge of products and services, also be updated with changes.
  • Assume responsibility for order entry errors, which can be costly to the Company. Work with accuracy, attention to detail, in a timely manner 
  • Working on a Special project assigned by the Management and responsible for managing APAC, EMEA Market 
  • Also, Have hands-on experience training new employees for Order Management Specialist role.

Apr 2017Nov 2017

Inside Sales Representative(NCA)

Kaseya

Kaseya is the leading provider of cloud-based IT management and security software. Kaseya solutions allow Managed Service Providers (MSPs) and IT organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower MSPs and mid-sized enterprises to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions. Kaseya solutions are in use by more than 20,000 customers worldwide in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya is privately held with a presence in over 20 countries.

  • An individual contributor end to end sales closing role - with a quota of around $60k per quarter. (Quotas changed with time) work for North America and Western Europe Market.
Oct 2015Apr 2017

Sr.Business Development Representative

Replicon

(Replicon provides end-to-end Time Management services for enterprises small to large - from time entry, timesheets and payroll to project resourcing, billing and invoicing)
* Prospect Small & Medium businesses, mid-market and enterprise organizations via calling, social networks, e-mail and * utilizing information from internet resources
* Promote Replicon's solution with various management levels and professionals across technical and business disciplines
* Qualify key decision makers C-Level Executives through calls, emails and high level product demos
*Follow up on sales/product inquires over chat, phone and e-mail with the ultimate goal of furthering the prospect through the Replicon sales cycle within set SLAs.
*Manage and develop lead pipeline to deliver a quota of qualified opportunities to the Sales team
*Work closely with the Account Executive team to complete the sales cycle.
* Meet and exceed quota/metrics and 100% adherence to set SLAs.
* Capture, update and maintain detailed and accurate information within the Salesforce CRM software
*First point of contact for all the prospect reaching out to Replicon.

Nov 2011Oct 2015

Sr.Customer Relationship Management & Sales Executive

IB M D A K S H B U SIN E S S P V T L T D

*Manage customer after sales service operations for rendering and achieving quality services.

*Provide value added customer after sales service along with end to end customer’s services by issuing Electricity & Gas bills on time and resolving all customer queries and issues on calls and emails.

*Providing resolutions by interacting with internal departments.

*Extended Support in Training the New Joiners about the Process.

Jan 2010Feb 2011

Customer Service Representative

Kosmik Bpo

*Offering personal loan to the customer's of UK.

*Pre & Post-sales data management.

*Following up on cases and converting them into sale

Education

 20132015

Master of Business Administration

CV Raman University

First Division 

 2010 2013

Bachelor of Arts

University of Allahbad

First Division

2006 2010

Higher Secondary Education

Reva Institute Of Polytechnic

Second Division 

Skills

TECHNICAL SKILLS
  • Basic computer knowledge and Troubleshooting.
  • Proficient in Windows 95/98/XP, MS Office and MS Excel.
SYSTEM TEST ACTIVITIES
  • Active in BET (Business Exception Testing) for Project Odyssey.
  • Worked on BAT (Billing Accuracy Testing) for Project Odyssey.
  • Using the application (CCB – Customer care & Billing) platform designed by Oracle for Utility purpose.
  • Interacting over calls with On-shore Team in order to find solution and execute the testing activities precisely & Sending Reports to manager by end of the day.
SIGNIFICANT ACCOMPLISHMENTS
  • Handling end to end process of the team in billing the customer.
  • Resolving the after sales escalations from clients as well as customers by taking calls in a critical situation Maintaining Data quality of the team members and resolving their official issues.
  • Assisting Customer Relation Team in Australia in all the billing issues.
  • Got promoted to senior level in a very short span of time.
  • Received best performer award consistently for past 3 years.
  • Top Contributor to Sales Operations Team
STRENGTH
  • Knowledge of 5 INDIAN Languages
  • Ability To Work In Teams, flexible to changes.
  • Disciplined & Organized, Sincere and Hardworking
  • Good communication skills, Easily adaptable to the Work environment
  • Self confidence, dedication and Friendly nature
  • Desire To Learn New Things, Good at Time management.
HOBBIES & INTERESTS
  • Singing and listening to music
  • Playing  cricket and football
  • Swimming
  • keeping myself updated with latest updates and changing Technology 
HONORS & AWARDS 
  • Runners Up - Kaseya Premier League Champions (Cricket )2018
  • Kaseya Premier League Champions (Cricket )2017
  • Best Goal keeper Replicon(Football)  2016
  • Champions of Replicon premier league(Cricket)2016 

Personal Details

  • Father’s Name-Debasish Majumdar
  • Date of Birth-24/sep/1990
  • Languages Known-English, Kannada, Hindi, Bengali,Tamil & Telugu
  • Nationality-Indian
  • Marital Status-Married