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My passion is people and my mission is to work in an environment that allows me to enhance the quality of care and services to patients in a hospital or clinical setting. I am a dedicated and caring professional with superior communication and management experience. I desire to bring my enthusiasm and sense of confidence to the organization and the people I work with. 

Work experience



Natural Skin Solutions
  • Engaged in consultations with customers and patients to assess skin care needs, charting results as well as medical history and use of medications.
  • Provided education on services that would best suit the customer/patient needs while being alert to restrictions of services due to health, medications or lifestyle.
  • Assisted physician during laser treatments and provided instructions for post treatment and contraindications following ablative and non-ablative laser services.
  • Adherence to required cleaning and sanitation of treatment rooms and equipment.
  • Conformed to Ohio State standards with patient records, privacy laws and HIPAA.
  • Developed forms and systems to provide consistency of care and staff training.
  • Troubleshooting problems and developing recommendations for resolution.
  • Liaison between physician, support staff, technical staff, customers/patients.
  • Managed and oversaw the daily operations of the business and was responsible for the performance of 8 staff members, setting expectations, training and developing employees and ensuring that employees deliver on building customer/patient satisfaction and sales goals.
  • Developed quarterly educational/sales events to inform our customers/patients of latest in products and treatment offerings with sales consistently exceeding financial goals.
  • Confidence in determining needs of a customer/patient and understanding the best approach to close a sale, keeping in mind the best interest and happiness of the customer/patient.
  • Multiple local television interviews to spotlight products and services.
  • Managed bookkeeping needs using Microsoft Money and Excel.

Certified Ophthalmic Assistant, National Contact Lens Certified

University Hospitals of Cleveland Department of Ophthalmology
  • Nationally certified/trained to work directly under the supervision of an optometrist or physician.
  • Performed accurate charting of patient history including medical history, medications, surgeries and other relevant information.
  • Completed testing and specialized measurements as required by the physician or optometrist including: Manifest refraction, retinoscopy, corneal topography, Goldmann tonometry, visual field, keratometry, slit lamp, contact lens fittings and lensometry.
  • As a technician I was required to have knowledge of the indications, pathology and basic interpretations of the tests being performed and ordered by the physician or optometrist.
  • Technician involved in the Collaborative Longitudinal Evaluation of Keratoconus (CLEK) study through the NIH and other manufacturer clinical trials.
  • Patient education on services, scheduling, treatments, medications or contact lens use.
  • Collaboration with support staff on patient needs, scheduling and daily physician schedules.
  • Assisting the elderly/infirm from wheelchairs to allow for examination by the physician or optometrist.
  • Adherence to required cleaning and sanitation of treatment rooms and equipment.
  • Complied with hospital and department privacy requirements.
  • Maintenance and reordering of necessary departmental supplies.


Dr. Les Rosenberg, OD
  • Greeted patients in a professional manner
  • Patient education on services, scheduling and contact lens use including daily care and insertion and removal of soft or gas permeable contact lenses.
  • Collaboration with support staff on patient needs, scheduling and daily physician schedule.
  • Patient pre-testing utilizing auto refractor, and non-contact tonometry.
  • Back up to front desk staff, scheduling appointments, answering questions, collection of payments for services, purchase of glasses or contact lenses.
  • Maintenance and reordering of necessary departmental supplies.



Cleveland State University

High School Diploma

Westview Junior & Senior High School