Nathan Floyd

Work History

Work History
Nov 1998 - Present

maintenance administration

AT&T/Legacy Bellsouth Telecommunications
Professional

Experience

BELLSOUTH TELECOMMUNICATION, Atlanta, Georgia

Maintenance Administrator, (Nov 1998 – Nov 2007)

·Applied leadership and technical skills to assist customers with telecommunications projects.

·Consistently excelled in customer satisfaction and extensive problem solving.

·Processed service orders including receipt and analysis for quality control purposes.

·Excelled in initiating appropriate technical procedures to ensure efficient trouble resolution.

·Initiated contact with customers to ensure timely resolution of trouble reports.

·Utilized expertise to port in and port out customers from Bellsouth to smaller companies last two years of employment.

·Documented all transactions in accordance with established policies and procedures.

PRIMERICA FINANCIAL SERVICES, Atlanta, Georgia

Customer Service Representative, (1997 – 1998)

·Consistently excelled in customer service and account management with this corporation.

·Opened and closed accounts and informed customers of account status.

·Investigated and resolved account issues and discrepancies.

INNOTRAC CORPORATION, Atlanta, Georgia

Customer Service Representative, (1997 – 1998)

·Excelled in servicing clients including resolution of billing and account issues.

·Promoted company through successful telemarketing efforts.

·Processed new orders, returns and shipped items in a timely manner.

MBNA MARKETING SYSTEMS, INC. Atlanta, Georgia

Telemarketing Representative, (1996)

·Successfully marketed credit card products to consumers through effective telemarketing techniques.

·Introduced product features and advantages of contracting for involved services.

·Negotiated and finalized business transactions.

Education

Education
Aug 1990 - May 1994

BFA Fine ART

Atlanta College of Art
Aug 1985 - Aug 1988

BS

Jackson State University

Summary

Qualification

Summary

-Successful track record of top performance in telecommunication services, sales, maintenance administration, project oversight, telemarketing services, account management, quality control, documentation management, public relations and policies and procedures .

-Strengths include excellent leadership, organizational and problem solving skills.

-Proven ability to quickly grasp client needs and implement successful strategic plans.

-Able to easily establish and maintain effective business and customer relationships.

-Consistently received outstanding performance evaluations in all positions held.

Computer proficient: Word, Excel, PowerPoint, Internet and email.

Objective

To become affiliated with a dynamic organization in the Telecommunications industry where my broad business background will assist your company in achieving its overall goals and objectives.