Director of Technology /Chief Software Architect
Primary responsibilities include designing and developing software as a service offering for insurance mitigation and restoration industry. Responsible for datacenter performance, application performance and development of customer driven enhancements to the platform. Also responsible for designing and delivering reporting /metrics delivered to customers in real-time through the online platform.
- Worked with partner organization (and customer) to design and develop the industry’s first contents-specific claims management module onto IMACC’s ClearClaim® claims management application.
- Lead corporate initiative to revise IMACC’s dispatching algorithm to incorporate multiple factors when matching contractors to claims for increased customer loyalty and satisfaction.
- Collaborated with CEO in a project to revise IMACC’s business model to per job administrative fees from quarterly set fees. Developed entire billing solution to manage the new business model in-line with production claims management system.
- Implemented cost-savings initiatives to reduce infrastructure costs by consolidating databases, minimizing and renegotiating outsourcing agreements, and standardizing development methodology.