Infantryman Provided dedicated leadership skills in the armed forces. Utilized in the Battalion office for assistance with military records with AS/400 databases and Military personnel record keeping.
Customer Service Specialist
MCI Telecommunications, INC
Customer Service Specialist Handled customer inquiries, complaints, billing questions and payment extension/service requests. Calmed angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interfaced daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
It Specialist/Program Supervisor
Fox International Ltd, Inc.
IT Specialist/Program Supervisor Created technical guides and training to new and seasoned employees. Maintained intranet database for company documentation. Provided computer hardware and software support to staff members and consumers.
Internet Marketer Develop easy-to-use, clear, concise, comprehensible web content. Generated SEO optimized content to promote various products.