Former employer and professional associate.
Front Desk Supervisor/Guest Relations Manager
Omaha-Council Bluffs NE-IA
Improved customer service ratings through survey response and corresponding with guests about their stay. Train new members of the guest service team to go above and beyond guest expectations. Increased hotel revenue, profits and market share through budget management and guest satisfaction. Reviewed account information and charges with guests during check-out. Resolved service-related problems in a timely manner. Verified that personal and payment information on guest accounts are accurate and complete through OnQ, and AR. Lead team members about changes in hotel products, services, pricing and policies.
Front Desk Representative
I maintain an high quality of customer service. I also improve the guests experience by reviewing surveys that have been taken by the guest of the hotel. My responsibilities include but are not limited to the following Improved customer service ratings through excellent customer service. Greeted and welcomed all hotel guests with a smile. Promoted the hotel brand' s loyalty scheme through social media and SALT surveys. Escorted guests to their assigned rooms, including transporting their luggage. Reviewed account information and charges with guests during check-out. Resolved service-related problems in a timely manner.
Minister of a Religious Order Full-Time Servants of Jehovah' s Witnesses-Brooklyn, NY
In assisting the world headquarters of Jehovah's Witnesses, I worked at the historic Bossert Hotel as a front desk agent and team leader. My responsibilities included: Recruited and trained manynew members of the guest service team. 01/2010 DUCATION E
This intensive schooling helped the student to understand theology, the art of public speaking, management as well as the organization of Jehovah's Witnesses worldwide.