Nathan Nokes

Front Desk Supervisor/Guest Relations Manager

Work History

Work History
Apr 2015 - Present

Front Desk Supervisor/Guest Relations Manager

Hilton Garden Inn

Front Desk Supervisor/Guest Relations Manager
Omaha-Council Bluffs NE-IA

Improved customer service ratings through survey response and corresponding with guests about their stay. Train new members of the guest service team to go above and beyond guest expectations. Increased hotel revenue, profits and market share through budget management and guest satisfaction. Reviewed account information and charges with guests during check-out. Resolved service-related problems in a timely manner. Verified that personal and payment information on guest accounts are accurate and complete through OnQ, and AR. Lead team members about changes in hotel products, services, pricing and policies.

Mar 2013 - Apr 2015

Front Desk Representative

Hampton Inn & Suites

Front Desk Representative
Omaha, Nebraska 

I maintain an high quality of customer service. I also improve the guests experience by reviewing surveys that have been taken by the guest of the hotel. My responsibilities include but are not limited to the following Improved customer service ratings through excellent customer service. Greeted and welcomed all hotel guests with a smile. Promoted the hotel brand' s loyalty scheme through social media and SALT surveys. Escorted guests to their assigned rooms, including transporting their luggage. Reviewed account information and charges with guests during check-out. Resolved service-related problems in a timely manner.

Aug 2010 - Feb 2013

Minister

Worldwide Order of Special

Minister of a Religious Order Full-Time Servants of Jehovah' s Witnesses-Brooklyn, NY

In assisting the world headquarters of Jehovah's Witnesses, I worked at the historic Bossert Hotel as a front desk agent and team leader. My responsibilities included: Recruited and trained manynew members of the guest service team. 01/2010 DUCATION E

Education

Education
Nov 2013 - Jan 2014

Certificate of Theology/Public Speaking

Bible School for Ordained Ministers

This intensive schooling helped the student to understand theology, the art of public speaking, management as well as the organization of Jehovah's Witnesses worldwide.

Aug 2004 - May 2008

High School Graduate

Houston