Nathalie De Gans

Work experience

Work experience
May 2006 - Present

Personal Assistant

Cushman and Wakefield Inc.

My Missions:

  • Management of the agenda and day to day duties of the Director including phone calls and emails filtering, postmail dispatching, ...
  • Management of his meetings' appointments
  • Organization of his business trips
  • Creation of his meeting Power Point presentations and meeting reports
  • Management of the calls for bid
  • Customers data base update
  • Business trips and global expenses control and follow-up
2003 - 2005

Shift Leader

Hotel Le Bristol ****L

My Missions:

  • Customers' profiles, reservation files and individual or group rates data capture in the Hotel Property Management System (PMS)
  • Room assignment and VIP's Welcome management and dispatch
  • Daily shift and front desk team coordination and training
  • Optimization of the Room Revenue and Daily Average Rate
  • Application of the ISO 9001 procedures to ensure the highest quality standards
  • Welcome and accompaniment of the Top VIP clientele
  • Standing in for the Reception Manager when absent
2000 - 2003


My Missions:

  • Welcome, registration and escort of the hotel customers
  • Cashier operations
  • Phone reservations
  • Training of the new reception staff and application of the procedures
1999 - 2000

Receptionist and Reservation Agent

The Stafford Hotel ****L

My Missions:

  • Welcome, registration and accompaniment of the hotel guests
  • Cashier operations
  • Night Auditor (responsible for the reception department during night shifts, edition and dispatching of the various services' reports, IT back-ups, closing of the cashier operations...)
  • Assistant of the Reservation Manager: optimization of the hotel revenue, application of the Yield Management by selling the hotel rooms and services
1998 - 1998


Hotel Saint James ****L

My Missions:

  • Creation of the customers' files and follow-up of their stay
  • Telephone Operator
  • Cashier 
1997 - 1998


Medical center

My Missions:

  • Scheduling appointments and handling all the correspondence for three doctors 
  • Welcoming patients
  • Respect of the procedures (patients' privacy)
1996 - 1997

French Language Teacher Assistant

Westing School

My Missions:

  • Individual French language courses to English students
  • Assistant of the entitled teacher during his lessons
  • Participation to and organization of the annual parents' meetings
  • Administrative secretarial work


Jun 1991 - Present


Lycée Pierre d'Ailly
2005 - 2006

Post-graduate Technical Degree as Personal Assistant

Groupe Européen de Formation - GEFOR
1998 - 1999

Diploma as International Receptionist

Institut Eshor
1993 - 1995

Post-graduate Technical Degree in Tourism

Centre National d'Enseignement à Distance (CNED)

Special Skills

Pack Office (Word/Excel/Powerpoint/Outlook/Internet)


Foreign Languages

  • English: Fluent 
  • Spanish: Basic 
  • German: Basic 

Hobbies and Interests

Theatre, museums and exhibitions, literature, cinema, yoga bikram, aquabike