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Results-oriented Sales professional 5+ years of Customer Success experience in tech, SaaS.

  • Work Platforms - Salesforce, Zendesk, JiRA, Agile, Gainsight, RelateIQ, Gmail(+Docs), Outlook, MS Office(Excel)
  • Strong relationship development & people skills, with major emphasis on competitiveness and motivation by setting and achieving goals.

Work experience

Sep 2015Nov 2015

Sales Development Representative

Ustream, Inc.
  • Exceeded call volume quota: made 60/50 calls per day by, generated qualified leads during training period
  • Diligently followed new Sales process perfectly as trained, required little supervision, created flawless data quality for closing Salespeople
  • Displayed swift ramp-up time due to excellent knowledge of the product and prior Sales training
Jul 2015Sep 2015

Sales Development Representative

Focus Product Design, Inc.
  • Generated 40-65+ call volume, generating a range of 3-8 qualified leads per day
  • Trained to qualify heavily for BANT information, and to create rich data for closing roles
  • Special attention with regards to Sales process when reading scripts, and creating quality data
  • Team Player - helped produce long-lasting training content for onboarding new hires
Apr 2013Sep 2014

Customer Success Manager
  • Managed $125k CMRR, $1.5 Million ACV, 27+, maintained 95% retention rate over 2 years
  • Managed strategic relationships with clients at decision-maker level, acting as main point-of-contact to the customer, solidifying customer retention, & reducing churn.
  • Developed onboarding & training materials for new customers, and provided information resources for employees & performed web-conference demos.
Apr 2013Aug 2014

Events Coordinator

Ustream, Inc.
  • Managed live events for very high profile clients, ensuring broadcast success by customer onboardings, kickoff calls, project management and coordination of the broadcast