Download PDF

Skills

  • Experienced in customer service, efficient, and quick learning
  • Posses basic computation skills and working knowledge in both PC and Mac systems 
  • Excellent communication, organization, multi-tasking and time-management skills
  • Self-motivated, responsible, and loyal
  • Ability to work well in stressful, high pressure situations
  • Ability to motivate, develop, and direct people as they work, identify the best individual(s) for the job
  • Working knowledge of REX - Room Expeditor and galaxy hotel systems

Work experience

Sep 2015Present

Housekeeping Supervisor

St. Regis Princeville Resort
  • Review all information pertinent to the days activities including departures, arrivals, stay overs, etc.
  • Monitor and inspect assigned rooms and areas in order to maintain cleanliness meets St. Regis standards
  • Coach and counsel room attendants and house attendants
  • Assist with deep cleaning projects and/or assist housekeeping staff during rush periods
  • Update status' of rooms in REX room expeditor and galaxy hotel systems
  • Assist with the setup of site rooms
  • Report technical and service deficiencies to dedicated departments and follow-up
  • Investigate complaints regarding housekeeping service and equipment, and takes corrective action
  • Conduct pre-shift lineup meetings for staff members
Aug 2014Sep 2015

Turndown Attendant

St. Regis Princeville Resort
  • Performed turndown services for guests upon request in a timely manner
  • Performed romantic turndown service upon request
  • Communicated with various departments (Private Dining, Guest Services, Maintenance, Security, etc.) via radio or telephone
  • Understand LRA standards and implement them into job performance
  • Replaced guest amenities, supplies, dirty linens and terry in rooms with clean items
  • Made beds and folded terry
  • Cleaned bathrooms
  • Removed trash, dirty linen, and room service items
Sep 2012Aug 2014

Intern

Garden Isle Courier
  • Billed & filed invoices
  • Entered checks & created deposits
  • Created driver's route sheets
  • Answered phones & assisted customers

Education

Aug 2013May 2015

Hospitality and Tourism (AAS)

Kauai Community College
  • Associates of Applied Science in Hospitality and Tourism
  • Certificate of Achievement in Hotel Operations
  • Certificate of Competence in Hospitality and Tourism Hospitality Essentials
Aug 2009May 2013

High School Diploma

Kauai High School

Board of Education Step-Up Diploma

References

References are available upon request