Personal Profile

Thanks to a background in sales, I am a self motivated and enthusiastic individual, capable of working both independently and as part of a team. Due to the demands of my previous employment, I have  developed great organisational skills and a keen eye for detail. I am also a focused and determined individual with a strong work ethic, who embraces new challenges and opportunities with great enthusiasm. 

People would describe me as a positive, reliable person who has much to offer within any team environment. I'm a keen learner who's most engaged when taking on new and exciting projects. At the moment, I am looking to progress and expand beyond my existing skills and to take on a new challenge in order to forward my career. 

Work History

Work History
Jan 2015 - Present

Sales Adviser

British Telecom - BT FLex

My role in BT has been diverse and has allowed me to gain a wealth of knowledge in various areas. Within BT, the focus is placed primarily on great customer service. I have also been given extra responsibilities within my primary role, including floor walking for new teams, being Care Rep for my own team as well as being voted Adviser of the Quarter.

Feb 2014 - Jan 2015

Telesales Adviser


In this role I developed many key skills, not only within sales but in other areas. This included working within FCA regulated guidelines and hitting KCI's. Working in an energetic sales environment such as Convergys gave me an understanding of the commitment and drive that it takes to achieve high targets in a way that is both compliant and beneficial for the customer. 

May 2009 - Aug 2009

Sales Adviser

Acheson and Glover's

Working in a driven and motivated team to bring a high standard of customer service to a sales role. The role entailed meeting and greeting customers and promoting the companies products in a way that was professional. Within this role, I was the first point of contact for customers seeking to purchase residential paving products for the home. I was also part of a much bigger team, working closely with reps and also with the dispatch team to ensure that customers received the  highest quality of service. I then returned to the role for the summer months of 2010.


Sep 2009 - Jun 2012

BA Hons English and History

University of Ulster

Sep 2005 - Jun 2008


Fivemiletown High School

English                                                                                                                                                      C grade

History                                                                                                                                                      C grade

IT                                                                                                                                                                 C grade



Professional skills and achievements:

During my time working at BT I have been given many opportunities to showcase my abilities. For my hard work, I was awarded with Adviser of the Quarter. I was also voted for, by my peers, to represent the team as Care Rep, meaning that I act as a buffer between management and the team. It was my role to provide solutions for issues that worked for both parties. Because I have a vast and detailed knowledge of the campaign, I was also asked to floor-walk and provide support for a team new to the business.

Technical skills:

Highly skilled at using internal systems within various companies.

Use of Word, Excel, Powerpoint etc.


Travelling - After completing my University education, I spent 18 months working and travelling in Vietnam. I taught English, maths and science to both primary and secondary school children. Organisational skills were key within the teaching environment as I had to meet deadlines and plan lessons that worked to a strict curriculum. Teaching gave me first hand experience of the necessity of creating an environment that was secure for the children, as their safety was paramount in each and every lesson.

Volunteering - During my late teens I also traveled and volunteered my time in South East Asia, as well as North Africa, teaching English to underprivileged young adults.