Professional Summary

Bartender with six years experience running cocktail programs in top-rated restaurants in tourist town Hot Springs Arkansas.
After waiting tables in a favorite local restaurant in our small town. I began to bar tend. Waitress/bartender led to a bar manager position at Jason's. After the closing remolding and reopening of Jason's with different owners. I went to work at a fine dining restaurant in the down town area of hot springs which led me to bar tend for events and weddings. After mastering events and weddings i went to work at the hot springs convention center where after three years i became the associate manager to the general manager of turf catering.

Work history

Work History
2013 - 2015

Assistant manager to the General manager

Turf catoring

Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.Neatly set tables.Broke down bar after events and returned leftover liquor, glassware and banquet carts.Collected money and made change.Opened and closed bar tabs and transferred tabs to dining area.Stopped service to any adult furnishing alcoholic beverages to a minor.Ensured that alcohol was consumed in designated areas only.Upheld a high standard of cleanliness in all work areas.Maintained bar stocks, replenishing daily as necessary.Stocked beer and wine coolers.Monitored glassware and stemware inventory.Performed closing duties including cleaning, sanitizing and replenishing.Cleaned and filled ice bins.Changed beer kegs.Maintained a neat personal appearance.Served each guest with a sincere, positive, pleasant and enthusiastic attitude.Made engaging connections with guests to create loyalty. Over four years fine dining experience.


Worked under direct order of Yvonne Baber.

Yovonne Baber : "yvonnebaber@turfcatering.com"


http://www.hotsprings.org/pages/turf-catering-services/


Yvonne Baber                                                 General Manager       


Rebecca Manion Wallace                                   Catering Sales Manager                                               


Candi Kitchens                                                 Business Manager


Jim Johnston                                                   Director of Food Services


Brad Wolken                                                    President


Reason for leaving:  The assistant to the GM Position was a very welcome and wonderful chance to learn leadership skills. However the 50 plus hours and little to no time off was grueling to my young children and school work.



2015 - 2015

Reporter

Arkansas Herald

Marcy Smith (Arkansas herald)
(501)276-1458

Being part of the down town community led to me being an involved part of the community from helping host venues to parades and even being a reporter for the Arkansas Herald. In which i did a show called "before the courts" Which updated the public on all events that did or did not make the news. Focusing on happening's in the surrounding Arkansas area. I reported on crimes and cases.


Reason for leaving: This fun and always changing job. Was very fun and stayed interesting. I have no problem in continued help to the Arkansas herald. Relocation to Oklahoma for my husbands continued work at AAR At the Will Rodgers airport caused us to Relocate to Oklahoma city.

2014 - 2014

Engagement specialist 

Startek

Taking calls in large call center. Assisting Sprint customers in all areas of sprint information. Including proving top rated customer service to technical support on all sprint devices ranging from home routers to cell phones and tablets. These offerings include customer care, sales support, inbound sales, complex order processing, accounts receivable management, technical and product support, up-selling and cross-selling, and other industry-specific processes.

2009 - 2014

Realtor 

Cobblestone Realty

Licensed Realtor 

Job task included

Floor duty, selling and listing of multiple properties. Ranging from commercial to residential.

Education

Education
2010 - 2014

Associate of art's

3.0 Gpa. Current student seeking degree in both associate of arts and science.


http://www.coto.edu/

Professional Affilations

Skills

Skills

manage parties
cater to the public
waitress or bar tend
basic accounting
Strong organizational skills
Ordering wine, beer and liquor
Computer Knowledge



make/change schedule's
cater to the public
waitress or bar tend
basic accounting
Strong organizational skills
Ordering wine, beer and liquor
Maintaining clean work station
Anticipating guest needs

  • Troubleshoot wireless internet issues for customers via live chat
  • Responds to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information.
  • Utilizes internet tools to best support customer inquiries. Informs customers about services available and assesses customer needs.
  • Handles customer problems related to product function or equipment
  • Gathers information, researches/resolves inquiries and logs customer calls. 

References

Pamela Carten  engagement specialist at startek (618) 751-0831

April Barret (startek specialist) aprilbarrett924%40gmail.com

Marci smith (arkansas herald (501) 276-1458