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Summary

In the past ten years I have gained valuable knowledge and professional work experience that has allowed me to refine my customer service and interpersonal skills. Over time I have become increasingly passionate about higher education and the impact it has on an individual's personal as well as educational growth. For this reason, I am very interested in becoming a part of the Griffith University staff so I may continue my involvement with the university after graduation. 

Education

Mar 2014Jun 2016

Bachelor of Business, Marketing Award Major 

Griffith University

6.75 GPA out of a possible 7

Work History

Aug 2015Present

Organising Recruiter

Shop, Distributive, & Allied Employees Association (SDA)
  • Communication and interpersonal skills to build long lasting relationships
  • Customer service face-to-face interaction
  • Responsible for administration in signing new members
  • Autonomous working environment powered by trust
Mar 2016Present

Marketing & Event Management Intern

Surfers Paradise Alliance (SPA)
  • Verbal and written communication with stakeholders
  • Office Administration using Microsoft & Adobe programs
  • Communication, interpersonal & customer service skills to                                                                                  liaise with traders & Partner development
  • Planning/ Managing events with various departments
Mar 2014Aug 2015

Barista

Starbucks Australia
  • Customer service face-to-face interaction
  • Communication and interpersonal skills to build customer relationships
  • Extensive teamwork environment
  • Point of sale and cash handling




Jun 2015Aug 2015

Public Relations & Marketing Intern

Stage Addiction
  • Maintain customer database with CRM program
  • Written and verbal communications with media 
  • Marketing/ Social media administration
  • Email campaigns using Mail Chimp
Apr 2015Jun 2015

Sales & Marketing Intern

Dental Deals Online
  • Communication and interpersonal skills to build customer relationships
  • Direct marketing campaigns to customers
  • Work with CRM program to build the customer database and create new leads
  • Use of CRM program, Microsoft & Adobe programs
Jun 2012Jan 2014

Account Manager

Schill Insurance Brokers Ltd.
  • Customer service face-to-face and over the phone
  • Teamwork environment
  • Use of CRM program, Microsoft & Adobe programs 
  • Work among diverse teams at different locations
Aug 2011May 2012

Account Manager

Crossroads Insurance
  • Customer service face-to-face and over the phone
  • Use of CRM program, Microsoft & Adobe programs 
  • Work among diverse teams at different locations

Volunteer Work

Love Your Community 

After noticing the abundance of litter in my local community I began to consider how I could turn this problem into a positive opportunity. Today, this project is a clean-up movement in shared pubic spaces with the mission to bring together a diverse group of people who value the environmental sustainability of their community.

Private Tutoring 

One-on-one tutoring with peers and facilitate study groups throughout my undergraduate degree.

Awards & Associations

Dec 2015Present

Griffith University Honours College

Griffith University

Extra-curricular program for the university's highest achieving (top 2%) and most well-rounded students

Jun 2014Present

Academic Excellence Society

Griffith Business School

Invite-only society based on high academic performance

May 2015Present

Emerging Marketer

Australian Marketing Institute

Student member of Australia's professional association for Marketing Executives

Mar 2014Dec 2015

Award for Academic Excellence

Griffith University

For excellent academic performance- GPA exceeding 6.5

Dec 2015Dec 2015

Entertainment and the Arts Marketing Award

The Good Fellows Publishers

For top performance in Entertainment and the Arts Marketing

Jan 2013Dec 2013

Top Salesperson

Schill Insurance Brokers

Highest number of sales and closing ratio on a monthly basis maintained for the year

Skills

Exceptional Interpersonal and Leadership Skills
  • 4 years of successful group assignments during my undergraduate where I was regularly nominated by peers as the team leader
  • 10 years of work experience in a team environment
  • 1.5 years experience as a team leader in insurance sales training
  • Strong emotional intelligence and accountability
  • Great listener and collaborator who has always worked among different cultures with appreciation for individual personalities and strengths
Exceptional Written and Verbal Communication
  • 10 years customer service experience and working within a team
  • Professional communications course and public relations and corporate communications course completed with high distinction
  • Extensive professional experience surrounding communication
Exceptional Time Management and Flexibility
  • 8+ years of balancing work and study
  • Regularly received positive feedback from employers regarding my effective use of time
  • Strong ability to focus learned in my undergraduate degree
  • Always maintained a high degree of academic achievement while simultaneously working to support myself, taking part in extra-curricular activities and maintaining personal relationships
Strong Analytical, Research, Review and Interpretation Skills
  • Outstanding record of university reports reflected in my GPA
  • 2+ years of tutor experience where strong analytics and review was required
  • 2+ years as an Account Manager responsible for analysing and interpreting legal documents
Strong Sales and Negotiation Skills
  • 2+ years as a top salesperson in insurance sales 
  • Active in classroom debates and mock negotiations throughout undergraduate degree
  • Experience as a union representative where sales, negotiation and marketing skills were integral to maintaining my position