Summary

In the past ten years I have gained valuable knowledge and professional work experience that has allowed me to refine my customer service and interpersonal skills. Over time I have become increasingly passionate about higher education and the impact it has on an individual's personal as well as educational growth. For this reason, I am very interested in becoming a part of the Griffith University staff so I may continue my involvement with the university after graduation. 

Education

Education

Bachelor of Business, Marketing Award Major 

Mar 2014 - Jun 2016
Griffith University

6.75 GPA out of a possible 7

Work History

Work History

Organising Recruiter

Aug 2015 - Present
Shop, Distributive, & Allied Employees Association (SDA)
  • Communication and interpersonal skills to build long lasting relationships
  • Customer service face-to-face interaction
  • Responsible for administration in signing new members
  • Autonomous working environment powered by trust

Marketing & Event Management Intern

Mar 2016 - Present
Surfers Paradise Alliance (SPA)
  • Verbal and written communication with stakeholders
  • Office Administration using Microsoft & Adobe programs
  • Communication, interpersonal & customer service skills to                                                                                  liaise with traders & Partner development
  • Planning/ Managing events with various departments

Barista

Mar 2014 - Aug 2015
Starbucks Australia
  • Customer service face-to-face interaction
  • Communication and interpersonal skills to build customer relationships
  • Extensive teamwork environment
  • Point of sale and cash handling




Public Relations & Marketing Intern

Jun 2015 - Aug 2015
Stage Addiction
  • Maintain customer database with CRM program
  • Written and verbal communications with media 
  • Marketing/ Social media administration
  • Email campaigns using Mail Chimp

Sales & Marketing Intern

Apr 2015 - Jun 2015
Dental Deals Online
  • Communication and interpersonal skills to build customer relationships
  • Direct marketing campaigns to customers
  • Work with CRM program to build the customer database and create new leads
  • Use of CRM program, Microsoft & Adobe programs

Account Manager

Jun 2012 - Jan 2014
Schill Insurance Brokers Ltd.
  • Customer service face-to-face and over the phone
  • Teamwork environment
  • Use of CRM program, Microsoft & Adobe programs 
  • Work among diverse teams at different locations

Account Manager

Aug 2011 - May 2012
Crossroads Insurance
  • Customer service face-to-face and over the phone
  • Use of CRM program, Microsoft & Adobe programs 
  • Work among diverse teams at different locations

Volunteer Work

Love Your Community 

After noticing the abundance of litter in my local community I began to consider how I could turn this problem into a positive opportunity. Today, this project is a clean-up movement in shared pubic spaces with the mission to bring together a diverse group of people who value the environmental sustainability of their community.

Private Tutoring 

One-on-one tutoring with peers and facilitate study groups throughout my undergraduate degree.

Awards & Associations

Certifications

Griffith University Honours College

Dec 2015 - Present
Griffith University

Extra-curricular program for the university's highest achieving (top 2%) and most well-rounded students

Academic Excellence Society

Jun 2014 - Present
Griffith Business School

Invite-only society based on high academic performance

Emerging Marketer

May 2015 - Present
Australian Marketing Institute

Student member of Australia's professional association for Marketing Executives

Award for Academic Excellence

Mar 2014 - Dec 2015
Griffith University

For excellent academic performance- GPA exceeding 6.5

Entertainment and the Arts Marketing Award

Dec 2015 - Dec 2015
The Good Fellows Publishers

For top performance in Entertainment and the Arts Marketing

Top Salesperson

Jan 2013 - Dec 2013
Schill Insurance Brokers

Highest number of sales and closing ratio on a monthly basis maintained for the year

Skills

Skills

Exceptional Interpersonal and Leadership Skills

  • 4 years of successful group assignments during my undergraduate where I was regularly nominated by peers as the team leader
  • 10 years of work experience in a team environment
  • 1.5 years experience as a team leader in insurance sales training
  • Strong emotional intelligence and accountability
  • Great listener and collaborator who has always worked among different cultures with appreciation for individual personalities and strengths

Exceptional Written and Verbal Communication

  • 10 years customer service experience and working within a team
  • Professional communications course and public relations and corporate communications course completed with high distinction
  • Extensive professional experience surrounding communication

Exceptional Time Management and Flexibility

  • 8+ years of balancing work and study
  • Regularly received positive feedback from employers regarding my effective use of time
  • Strong ability to focus learned in my undergraduate degree
  • Always maintained a high degree of academic achievement while simultaneously working to support myself, taking part in extra-curricular activities and maintaining personal relationships

Strong Analytical, Research, Review and Interpretation Skills

  • Outstanding record of university reports reflected in my GPA
  • 2+ years of tutor experience where strong analytics and review was required
  • 2+ years as an Account Manager responsible for analysing and interpreting legal documents

Strong Sales and Negotiation Skills

  • 2+ years as a top salesperson in insurance sales 
  • Active in classroom debates and mock negotiations throughout undergraduate degree
  • Experience as a union representative where sales, negotiation and marketing skills were integral to maintaining my position