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Work Experience

11/20144/2016

Booking Coordinator

Hosts International (London, UK)

Manage new bookings, finding suitable home stays and allocate international students in hosts families or house shares according to the company policy. Responsible for all aspects of customer service in order to anticipate and exceed customer expectations via email, chat or phone. Provide support and signposting for overseas students with welfare considerations and problems within their accommodation.

4/201410/2014

Accommodation Officer

EF Education First (London, UK)

Responding to student and host family concerns with the goal of increasing student 
satisfaction rates and screen all new applicant inquiries and bookings to ensure they meet the requirements and standard from the company. Visiting prospective hosts families to confirm they meet all quality standards orienting new families to ensure the correct expectations and providing ongoing training and support to retain quality hosts. 

12/20132/2014

Front Desk Supervisor

BlackSwan Hostel (Barcelona, Spain)

Deal with all inquiries in a professional and courteous manner, in person, on the telephone or via email. Administer all reservations, cancellations and no-shows, in line with company policy. Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities.

3/20118/2013

Program Coordinator

COINED International Language School (Argentina - Spain)

Manage new applications from incoming students: welcome email, planning work placement and activities for the whole stay. Match student profile with Non-profit organisation or companies from our database. First point of contact to resolve student and organisation complaints and inquiries: interact with students and provide them with administrative or personal guidance.

Education

20052010

Bachelor's Degree in Corporate Communications

Blas Pascal University (Cordoba - Argentina)

Skills

Computer Skills

Microsoft Office XP, Internet Explorer, Outlook, PowerPoint, Adobe Photoshop and Illustrator.

Lenguages

Spanish: Native            English: Professional
Italian: Professional    Portuguese: Basic