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Nasser Al Robain

Automation Support Technician at Saudi Iron & Steel Co. (HADEED SABIC)


Highly experience in computer technology with strong background in hardware computer repair and IT network system administration. Qualified for the following:

  • Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers and servers, laptops and various components/peripherals of an IT network.
  • Performing computer installation and operating system configuration in designated networks.
  • Administering and monitoring performance of LAN/WAN network using remote connection tools.

Technical Skills: 

  • Installation / Maintenance: Motherboards, CPUs, Memory, SMPS, CD Rom, DVD Burners, Keyboards, Mouse, LCD Monitors, Laser Printers, Label printer, Desk Jet Printers.
  • Software Installed: Microsoft Office, Symantec Endpoint Protection, Scanning software, and custom programs for the company.
  • Operating Systems: Windows XP, 7, 8,10, 2008,2013,VMware.
  • Installation of Networks Using: Switches, Network Cards, Media converter, Hubs, Wireless access point, Fiber optic& UTP cables, Setting up printers on networks.

Key Skills and Strengths:

  • Efficient troubleshoot and problem solver.
  • Customer service oriented: Ability to serve and communicate with different types of customers efficiently.
  • Effective time management – Can be solve complex system problems in minimum time.


A career opportunity in which I can express my knowledge, theoretical studies and technical expertise to build self-improvement, increase my learning abilities, my experience and adding value to the organization

Work experience

Sep 2010Present

Automation Support Technician

Saudi Iron & Steel Com (HADEED SABIC)

Troubleshoot and resolve computer problems; build and upgrade systems; install software and perform general maintenance for clients.

  • Planned, assemble and install computer systems in designated networks as per specifications.
  • Improved clients’ operations by completing replacement of workstations and servers; upgraded operating systems from Windows XP to Windows 7, 8 ; transferred all data files to new PCs, keeping desktop preferences intact.
  • Install and configure automation network components and assist in the implementation of design automation network configuration.
  • Perform customer services on different departments and resolved hardware and software technical problems in the system elements after detailed analysis, including computer failures and software malfunctioning.
  • Monitor and administer automation systems and made recommendations to supervisor regarding hardware replacements, upgrades and new installations required to improve productivity.
  • Provide solutions and technical guidance to clients facing technical issues and difficulties.
  • Maintain records of hardware issues, performance and supplies.
  • Provide technical assistance to customers on incoming telephone tech support calls.
  • Use remote access to perform troubleshooting when needed.
  • Walk through step-by-step process for troubleshooting hardware issues.
  • Use good problem-solving skills for troubleshooting problems.
  • Use great customer-service skills.
  • Perform upgrades and installed updates.
  • Assist office staff with computer application questions.
Sep 2009Sep 2010

Customer Services employee

Alinma Bank
  • Answer calls and respond to emails.
  • Handle customer inquiries telephonically.
  • Research required information using available resources.
  • Manage and resolve customer complaints.
  • Provide customers with product and service information.
  • Process orders, forms and applications.
  • Identify and escalate priority issues.


Jan 2006Jun 2008

Associate Degree of Computer of Technology in field of Technical Support

Al-Dawadmi Technical College


Effective Communication skills.

Customer services.

Windows 8.

HP Proliant Boot Camp.

Security +.

CompTIA Network+.

CompTIA – A+ Certified Computer Technician.

Batteries & UPS : Design, Operations & Troubleshooting

Principles of Shariah-Compliant Banking.

Introduction in Legal Aspects of Banking.

Anti-Money Laundering.


System Administrator

Software Installation

Customer Service & Support

SAP system

Decision Making

Ability to work under pressure



Maintenance Management


Operating Systems