Nargis Hanna

  • Lyneham ACT

Work History

Work History
Jan 2013 - Present

Sales Assistant

Sportscraft- David Jones

•Dealt with client problems and complaints keeping cordial and helpful.
•Cash register and money Handling
•Refilling Of Stock
•Trained the client service department on customer service and phone skills.
•Trained the customer service department on the different products and services provided by the company.
•Trained the customer service department on the use of the telephone and computer systems.
•Trained the customer service on company policies and regulations.
•Assisted customers by phone to detect technical problems.
•Explained clients the terms of warranties.
•Anticipated customers' needs and recommended products.
•Operated the cash register and handled return or exchange requests.
•Described the financing options and handled the paperwork required for making a sale.
•Reconciled payments with total sales.
•Unpacking of new stock.

Jan 2014 - Present

Client Service Manager

Empire Security Services

•Administration of operational services,
•Staff recruitment processes
•Staff training as required
•Facilitation of induction processes
•Employee relations management
•Implementation & enforcement of company policies & procedures,
•Site visitations including after hours
•Managing / maintaining security rosters for a selected portfolio of your clientele
•Emergency after hours shift coverage
•Maintain and build on existing Client Base
•Market and develop new business

Jan 2010 - Jan 2012

Pharmacist Assistant

Yagoona 7 day Pharmacy

•Advised customers on medications.
•Provided information about drugs, especially about dosing and therapy.
•Processed prescriptions from Veterinarians and Physicians.
•Informed customers about technical and clinical issues.
•Advised customers on proper use of non-prescribed medications.
•Provided information about correct use of medication devices.
•Provided information about dosages, side-effects and
Kept accurate patient records.
•Unpacking of new stock
•Cash register and money handling.
•Refilling of stock

Jan 2011 - Jan 2012

Receptionist

Advanced Medical Centre

•Received and prepared patients.
•Kept patient records updated.
•Organized and controlled the agenda, prepared bills and received •payment from patients.
•Kept up to date case histories of patients.
•Dealt with accounting, budgeting, costs, service rating and financial reporting.
•Organisation of patients Files
•Answering to Phone calls and E-mails.
•Booking and following up patient appointments
•Receiving of mail and medications, x-rays, blood and urinary test results
•Maintenance of medical centre
•Storage of blood samples and x-rays
•Receiving of mail and medications, x-rays, blood and urinary test results
•Greeting patients
•Assist patients with medical forms
Faxing
Preparation of patients files and paperwork for doctors and Medicare
Contacting other medical centres, hospitals and pharmacies

Education

Education
Jan 2013 - Jan 2015

Bachelor of Medical Science

University of Canberra

Reference 

Sushant Malik- Managing Director at Empire Security Services
0426479711