Software Engineering Senior Analyst
Accenture Services Private Limited
Part of Accenture one of the world’s leading organizations providing management consulting, technology and outsourcing services for last 5 years.
Working for one of worlds renown retail client under application maintenance unit for Accenture. The position required deep expertise of Retail functional domain, implementation details of CRM applications including technical expertise with education background related to Computers or Information Systems.
Customer Relationship Management application support and maintenance. Our prime purpose is to have customer data ready in time, accurate and with high availability to all online consumers like Dotcom and other consumers like POS.
Support and enhancement for Rewards program which is one of the most dynamic and constantly evolving unit.
Data migration and enrichment for Campaign Operations teams to provide accurate and appropriate information on time for campaign.
Part of Customer Identification team where our task is to build customer database and identify them accurately for further marketing.
Reporting and data warehouse support for Customer Data Analytic. We use various tools for building marts and reports for analytic business.
Administrative responsibilities for analytic and campaign tools SAS and UNICA which were our major tool for campaigning and customer analytic.