Naomi Taylor

Naomi Taylor

Work History

Work History
Feb 2012 - Present

Indigo Maitre'D

Mingara Recreation Club

I thoroughly enjoyed my time in this role. I stepped into this role for a maternity relief term of six months. In that time I led the front of house team to the best of my ability. I had a strong focus on developing our culture within the restaurant to give a positive flow on to our customers. My dedication to excellence and leadership ability largely contributed to the success of the restaurant and was recognised as 'Best Casual Dining 2012' at Clubs NSW Awards for Excellence 2012. 

In this role, some of my responsibilities include:

  • Ensuring quality customer service
  • Management of staff members
  • Building customer rapport
  • Ensuring RSA compliance
  • Ensuring the smooth delivery of service periods
  • Rostering of staff
  • Ensuring WHS compliance
  • Management of bookings
  • Customer feedback management
  • Liasing with the Head Chef
  • Involvement in the Creative Implementation process
  • Contribution to menu ideas
  • Launching of new menu
Aug 2012 - Present

Event Team Leader

Mingara Recreation Club

What I love the most about this role is the ability to create an environment for our guests to enjoy a memorable experience and all the challenges that come with trying to achieve that.

My intentions when I stepped into this role was to assist to create a great working environment, identify efficiencies and to live and model Mingara's values. I have stayed true to my intentions and have achieved small efficiencies and also some intangible culture wins.

Some of my responsibilities include:

  • Supervision of staff members
  • Ensuring quality customer service
  • Building client relationships
  • Ensuring the smooth delivery of events
  • RSA compliance
  • WHS compliance
  • Assisting with patron management
2012 - Present

WHS Representative (Catering BOH & FOH)

Mingara Recreation Club
Oct 2010 - Feb 2012

Indigo Team Leader

Mingara Recreation Club

As my first leadership role, I took my time in this role to learn what leadership really means. 

My dedication to quality customer service and passion for working with people solidified the foundation of my 

leadership style.

Some of my responsibilities in this role include:

  • Supervision of staff
  • Ensuring quality customer service
  • Building customer rapport
  • RSA compliance
  • WHS compliance
  • Managing bookings
  • Developing SOP's
  • Supervision of stock rotation
  • Upholding cleanliness standards
  • Assisting the Maitre'D with staff management
  • Co-facilitating team meetings
  • Identifying effciencies
May 2010 - Oct 2010

Gaming / Bar Attendant

Mingara Recreation Club

My duties in this role include:

  • Delivering quality customer service
  • Building customer rapport
  • Making of basic drinks
  • Servicing of gaming machines
  • Keno service
  • Set-up and pack down of work stations
  • Ensuring cleanliness and ambience of work area
Feb 2010 - May 2010

Front of House Attendant

Edgewater Fine Dining Restaurant
Feb 2009 - Jan 2010

Apprentice Chef

West Leagues Club
Mar 2004 - Jan 2007

Front of House Attendant

Coonabarabran Bowling Club

Education

Education
2012 - Present

Barista Accreditation

TAFE NSW
2011 - Present

Train the Trainer Statement of Attainment

TAFE NSW
2010 - Present

Diploma of Hospitality Management

TAFE NSW Baulkham Hills Campus
2008 - Present

Certificate IV Hospitality Supervision

TAFE NSW Hamilton Campus
2005 - Present

Certificate III Information Technology

TAFE NSW
2006 - Present

Coonabarabran High School
2004 - Present

TAFE NSW Coonabarabran Campus
2006 - Present

TAFE NSW Coonabarabran Campus
2007 - 2008

B Maths / B Education

University of Newcastle

-Deferred-

References

References

Steve Jones

John Hennessy

Graham Calbert

Lyn Butterworth