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Work experience

2014-05

Team Leader

Process Services India Pvt Ltd
Till I- (C/o ICICIBank Ltd) Team leader

Team Leader

RCU of Thrissur and Palakkad
As a Team leader for Two years and seven months. Handled RCU(investigation & compliance) related work, investigation of document and customer frauds and same being reported to area manager Frauds prevented by sampling/screening process. Verification of applications submitted for Consumer Bank- Assets for identifying and mitigating frauds prior to disbursement. Investigating Cases as per the trigger. In charge of business investigation reporting for cases received. Being vigilant on activities performed in location and ensuring activities are performed as per the required business code of conducts or not. Handling Special Projects(Mystery Shopping) for the allotted region. Preparing reports under supervision of Area
2013-082013-12

Manager

Process Services India Pvt Ltd
Manager-Investigations. MIS preparation.-Tech Mahindra at Chennai Customer Care Worked as an customer care executive as Vodafone
2012-082013-02

Office Assistant

Railway, Bus, Airlines and also
Jun-2013Atlas Tours &Travels at Olavakkode Office Assistant Worked as an office assistant in online ticket booking firm provided passport and pan card application service.-Jan-2013Reliance Communication at Chennai Customer Care Handled the DTHprocess of Reliance communication. Role

Education

Degree

B.B.A

Co-operative college Calicut university